Job Overview
Location
New York, NY
Job Type
Full-time
Category
Software Engineering
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Own end-to-end delivery of AI agent deployments as the single accountable owner, from customer requirements through production go-live, treating each deployment as a product launch
- • Define scope, manage tradeoffs, hit timelines, and ensure quality for every new AI agent deployment in live healthcare environments
- • Own the customer-facing roadmap for each deployment—determine what features get built, in what order, and why, based on real-world patient and practice needs
- • Gather requirements directly from healthcare customers and translate them into agent behavior using prompts, guardrails, tools, and multi-agent workflows on the internal platform
- • Build production-ready AI agents that handle complex healthcare workflows including scheduling logic, patient context, EMR data, and practice-specific edge cases
- • Ship and iterate on multi-agent workflows that operate in real-time voice, SMS, and chat channels, ensuring reliability under live call conditions
- • Continuously improve agent performance using structured evaluations, live call reviews, and direct feedback from patients and clinical staff
- • Lead zero-to-one deployments for new workflows, integrations, and verticals where no existing playbook exists, identifying unknowns early and derisking launch obstacles
- • Own requirements and prioritization with engineering when new platform capabilities are needed to support deployments
- • Collaborate with conversational designers to review conversation patterns, optimize flows, and ship improved agent behavior
- • Coordinate with customer engineers to scope and implement integrations with EHRs, PMS, and PIMS systems
- • Manage cross-functional alignment, timeline tracking, and stakeholder communication across product, engineering, and customer success teams
- • Identify patterns across multiple deployments and codify them into reusable playbooks for future implementations
- • Determine when a workflow or integration is mature enough to transition from zero-to-one ownership to steady-state implementation by dedicated teams
- • Move on to new net-new challenges after successfully handoff of proven patterns, maintaining focus on innovation and expansion
- • Work directly with frontier LLM failure modes in production, iterating rapidly based on real-world performance data and customer feedback
- • Operate in a high-agency environment where ambiguity is constant, and decisions must be made with incomplete information to keep launches on track
- • Translate complex healthcare operational realities into structured, reliable AI agent behaviors that reduce administrative burden on clinical staff
🎯 Requirements
- • 3+ years in Product Management or a closely related role (e.g., technical program management at a product-led company, founder/early employee wearing the PM hat) or a technical background (software engineer / forward-deployed engineer) who has operated in a PM-like capacity
- • Strong technical product background—comfortable with APIs, integrations, and understanding how systems connect
- • Experience shipping in ambiguous, fast-moving environments where the playbook doesn't exist yet
- • Proven ability to work across functions through influence, not authority
- • Bias toward ownership and action—you'd rather make a call and course-correct than wait for clarity
- • Experience with AI-native products, agents, LLMs, or automation platforms including hands-on prompt/agent building
🏖️ Benefits
- • Base salary: $160K–$200K
- • Meaningful equity ownership in a fast-growing healthtech startup
- • Opportunity to work on frontier LLM applications in live healthcare environments
- • Direct exposure to real-world patient and clinical workflows in a high-impact industry
Skills & Technologies
About Hellopatient Inc.
Hellopatient is a digital health company focused on improving patient care coordination and communication. They offer a platform that connects patients with their healthcare providers, streamlining appointment scheduling, prescription refills, and access to medical records. The company aims to reduce administrative burdens for clinics and empower patients with more control over their health journey. Their services are designed for various medical practices, enhancing efficiency and patient engagement within the healthcare ecosystem. Hellopatient operates within the rapidly growing digital health and healthtech industries, leveraging technology to make healthcare more accessible and manageable.
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