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AI Backend Engineer (AI Workflow Systems)

Job Overview

Location

Indonesia

Job Type

Full-time

Category

Software Engineering

Date Posted

June 29, 2026

Full Job Description

đź“‹ Description

  • • Build and operate backend systems that serve AI-powered insurance workflows in production, including quotations, policy issuance, endorsements, claims, and customer follow-ups.
  • • Design and implement AI orchestration layers that connect large language models (LLMs), APIs, business logic, and automated workflows.
  • • Develop inference pipelines for LLM-based and AI-assisted automation systems to support real-time decisioning across insurance processes.
  • • Optimize latency, throughput, and cost of AI services through caching, batching, streaming, and intelligent routing mechanisms.
  • • Define and maintain stable service boundaries between backend systems, machine learning components, and product-facing APIs.
  • • Implement comprehensive observability including logging, metrics, tracing, alerting, and incident response workflows for distributed AI systems.
  • • Debug and resolve root causes of production issues across complex, distributed AI infrastructure with high availability requirements.
  • • Collaborate with frontend, product, operations, and machine learning teams to deliver end-to-end features from design to deployment.
  • • Continuously improve system reliability, scalability, and performance based on real-world usage patterns and feedback.
  • • Ensure AI workflows are stable, observable, and production-ready across multiple products and user-facing channels.
  • • Maintain high standards of engineering discipline while moving quickly in a fast-paced, globally distributed team environment.
  • • Own systems end-to-end—from initial design and implementation to production monitoring, iteration, and incident resolution.
  • • Work with Python and Node.js to develop scalable backend services that integrate with LLM APIs (OpenAI, Anthropic, open-source models).
  • • Utilize SQL and NoSQL databases to manage data flows critical to insurance automation workflows.
  • • Deploy and manage services using Kubernetes and Docker in a cloud-native infrastructure.
  • • Apply distributed systems tooling and observability stacks to monitor, diagnose, and optimize system behavior under load.
  • • Contribute to a culture of technical excellence, speed of execution, and practical decision-making focused on real-world impact.
  • • Participate in a fully remote engineering organization collaborating across multiple countries and time zones.
  • • Translate business requirements in insurance automation into robust, scalable technical solutions with clear operational ownership.
  • • Prioritize system reliability, failure mode analysis, and latency reduction over theoretical or idealized designs.
  • • Actively participate in incident response and post-mortem processes to prevent recurrence and improve system resilience.
  • • Engage with evolving requirements and ambiguous problem spaces to deliver production-grade AI systems under dynamic conditions.

🎯 Requirements

  • • Strong backend engineering experience in production systems
  • • Experience building or operating high-throughput, low-latency services
  • • Familiarity with AI systems (LLMs, embeddings, or AI workflows)
  • • Experience with distributed systems and production debugging
  • • Strong understanding of APIs, data flows, and system design principles
  • • Experience with observability tools (logging, monitoring, tracing)

🏖️ Benefits

  • • Fully remote work with globally distributed teams
  • • Learning & Development Budget for continuous growth
  • • Competitive Compensation with attractive salary package
  • • High Ownership Culture with end-to-end system responsibility
  • • International Impact through products used by millions across Southeast Asia and beyond
  • • Career Growth in a fast-moving engineering environment

Skills & Technologies

Python
JavaScript
Node.js
Docker
Kubernetes
Backend
Remote

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About Bjak Sdn. Bhd.

Bjak operates Malaysia’s largest digital auto-insurance marketplace, enabling instant price comparison and online purchase of motor coverage from leading insurers. The platform uses proprietary technology to simplify complex tariffs, deliver personalised quotes and e-policy issuance within minutes, eliminating paperwork and agent visits. Licensed by Bank Negara Malaysia, Bjak also offers road-tax renewal, accident assistance and claims support, serving millions of drivers nationwide while partnering with insurers to increase digital distribution efficiency and customer reach.

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