Job Overview
Location
California
Job Type
Full-time
Category
Customer Success
Date Posted
April 5, 2026
Full Job Description
đź“‹ Description
- • As an AI Engagement Manager at Pareto AI, Inc., you will own customer relationships, engagement health, and long-term success across strategic AI accounts, serving as a trusted advisor to researchers, PMs, and engineering leaders shaping next-generation AI systems.
- • You will serve as the primary point of contact for flagship AI lab and model-builder accounts, build multi-threaded relationships across technical and operational stakeholders, map complex organizational structures, identify expansion opportunities, and act as a strategic partner who deeply understands each customer’s technical goals and roadmap.
- • You will partner with Product, Delivery, and Engineering to design solutions for Agentic AI, data labeling, evaluation, RLHF, red-teaming, and emerging workflows, ensuring strong requirements gathering, alignment on success metrics, and translation into operational workflows while maintaining standards for scoping, SLAs, quotes, and margins.
- • You will drive renewal and expansion efforts by maintaining living account plans, building early-warning systems for churn, tracking core account metrics (retention, expansion, health, NPS/CSAT), and collaborating cross-functionally with Sales and Delivery to ensure seamless handoffs and unified customer experiences.
- • You will collaborate with Product/R&D to bring structured customer insights into roadmap planning, ensuring Pareto remains a valued execution and thought partner across the full customer lifecycle in a fast-moving, innovation-driven environment.
🎯 Requirements
- • 4+ years in customer-facing roles with technical buyers (Engagement Management, Strategic Accounts, Customer Success, or product-minded ML/data roles)
- • Experience managing complex, multi-stakeholder accounts (AI labs, model builders, or R&D-heavy orgs preferred)
- • Working knowledge of ML/data workflows (data labeling, evaluation, RLHF, red-teaming, or adjacent)
- • Demonstrated ability to lead solution design and scoping with Delivery/Ops
- • Experience owning or co-owning renewals, expansions, and commercial outcomes
- • Ability to navigate procurement and vendor ops in enterprise settings
- • Excellent communication across researchers, PMs, executives, and procurement
- • High ownership, decisiveness, and comfort in rapidly changing environments
🏖️ Benefits
- • Opportunity to work with top AI and crowd researchers from Anthropic, Character.AI, Imbue, Stanford, and University of Pennsylvania
- • Role in building a fair and ethical platform for AI developers to collaborate with domain experts
- • Exposure to cutting-edge AI model development and emerging workflows like Agentic AI and RLHF
- • Cross-functional collaboration with Product, Engineering, and Sales teams
- • Impact on enabling global talent to participate in AI development
- • Mission-driven environment focused on ethical AI advancement
Skills & Technologies
About Pareto AI, Inc.
Pareto AI, Inc. develops data-science software that automates lead research and outbound sales targeting for B2B companies. Its platform aggregates public and proprietary datasets, applies machine-learning models to identify high-intent prospects, and delivers ranked lead lists directly to CRMs. Customers configure ideal customer profiles and receive continuously refreshed contacts, firmographics, and buying signals, reducing manual research time and improving campaign conversion rates. The company serves SaaS, fintech, and professional-services teams seeking scalable, data-driven pipeline growth.
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