AI Engineer

📋 Description

• • Join Cytora, now a vital part of Applied Systems, a company at the forefront of transforming the commercial insurance industry through cutting-edge innovation and global reach. Since its inception in 2012, Cytora has been instrumental in enabling insurers to digitize risks, harness the power of external data, and automate risk intake processes across SME, Mid Market, and Specialty lines. Applied Systems, a global leader in insurance technology since 1983, empowers over 18,000 agencies and 160,000 users across North America and Europe with its advanced cloud-based software solutions. Together, Cytora and Applied Systems are accelerating digital transformation, driving enhanced efficiency, delivering data-driven insights, and fostering greater connectivity between insurers and brokers worldwide.
• • As an AI Engineer specializing in Large Language Models (LLMs), you will be a cornerstone in the development of our core LLM service. This service is the engine behind our Generative AI-powered risk digitization platform, offering a unified interface that allows internal services to leverage LLMs at scale, irrespective of the underlying foundational model. Your expertise will be crucial in building, deploying, and optimizing LLM-powered solutions that directly empower our customers to gain deeper insights and streamline the processing of risks within the complex world of commercial insurance.
• • Your role will involve a significant focus on Problem Solving and Collaboration. You will engage deeply with domain experts and product managers to meticulously understand and define the critical business challenges inherent in commercial insurance risk processing that can be effectively addressed by LLMs. A key aspect of your work will be collaborating closely with consuming service teams to architect and define clear, efficient, and scalable interfaces for various LLM tasks, ensuring seamless integration and maximum utility.
• • In terms of Development and Deployment, you will be responsible for the end-to-end lifecycle of domain-specific LLM tasks. This includes designing, developing, rigorously testing, and deploying these tasks (such as information extraction, risk assessment, document summarization, and more) in a manner that makes them readily consumable by other Cytora services. A commitment to continuous learning is essential; you will stay abreast of the latest advancements in LLM technology, actively exploring and integrating new models, innovative techniques, and cutting-edge tools to continuously enhance our capabilities, with a particular interest in emerging areas like Agentic AI.
• • A critical component of your role will be Evaluation and Optimization. You will develop and implement a comprehensive suite of evaluation metrics and sophisticated tools to rigorously assess and iteratively improve the performance of all LLM tasks. This involves detailed analysis of task performance, identifying specific areas for enhancement, and implementing strategic approaches to optimize accuracy, efficiency, and cost-effectiveness. Your efforts will directly contribute to the robustness and economic viability of our AI solutions.
• • Furthermore, you will oversee Production and Monitoring. This entails closely monitoring the performance of deployed LLM tasks in real-world production environments, proactively identifying and resolving any emerging issues, and ensuring the highest levels of reliability and accuracy. Your vigilance will be key to maintaining the integrity and effectiveness of our AI services.
• • This role offers a unique opportunity to shape the future of AI in commercial insurance, working with a talented and passionate team dedicated to driving significant impact. You will be instrumental in building scalable, intelligent solutions that redefine how risk is understood and managed in the industry.