Job Overview
Location
USA
Job Type
Full-time
Category
Customer Success
Date Posted
January 16, 2026
Full Job Description
đź“‹ Description
- • Own the end-to-end customer learning journey for Raspberry AI’s generative design platform, guiding footwear and apparel designers from first login to confident, daily power-user. You will design and deliver live, interactive onboarding sessions that compress weeks of self-learning into a few hours of hands-on practice.
- • Run recurring virtual office hours and deep-dive clinics where designers can bring real projects and receive real-time coaching on prompts, workflows, and best practices for Midjourney, DALL-E, and Raspberry AI’s proprietary models.
- • Act as the first line of defense in our Support Desk, triaging questions, reproducing bugs, and resolving 80 % of tickets without escalation—while documenting edge cases for Engineering and Product.
- • Monitor usage dashboards and qualitative feedback to spot adoption gaps; proactively reach out to struggling accounts, offer targeted re-training, and turn at-risk customers into vocal advocates.
- • Build a scalable library of enablement assets: concise onboarding scripts, step-by-step help docs, annotated Loom videos, cheat sheets, and prompt libraries that speak the language of fashion designers.
- • Translate complex technical updates into designer-friendly release notes and “what’s new” micro-trainings that keep existing users excited and informed.
- • Partner with Customer Success Managers to craft account-specific learning plans for enterprise clients, ensuring each brand’s unique aesthetic, SKU calendar, and approval workflow is reflected in the training.
- • Relay field insights—feature gaps, UI friction, emerging use cases—to Product and Engineering in weekly syncs, backed by quantified impact and customer quotes.
- • Contribute to internal knowledge sharing by answering teammate questions, refining SOPs, and piloting new training formats that the entire CS org can reuse.
- • Stay ahead of the generative AI curve: experiment with new models, plugins, and prompt techniques, then distill what matters into actionable guidance for fashion creatives.
- • Champion diversity of design voices by ensuring training materials and examples reflect a global range of styles, body types, and cultural aesthetics.
- • Occasionally travel (2–4 times per year) to flagship customers or industry events for on-site workshops and user-research sessions.
🎯 Requirements
- • 6–9 years of hands-on fashion industry experience, with a portfolio that demonstrates footwear design expertise
- • Mastery of Adobe Illustrator and Adobe Photoshop for creating and reviewing garments, prints, footwear, and accessories
- • Demonstrated experience with at least one major generative AI tool (Midjourney, DALL-E, Stable Diffusion, or similar)
- • Proven ability to learn new software quickly and explain it clearly to non-technical users
- • Exceptional written and verbal communication skills; comfortable presenting to designers, merchandisers, and executives
🏖️ Benefits
- • Fully remote-first culture with flexible hours and a one-time home-office stipend
- • Competitive salary plus equity in a fast-growing AI startup
- • Annual professional-development budget for courses, conferences, and design tools
- • 20 days PTO, 10 company holidays, and a winter shutdown between Christmas and New Year’s
- • Comprehensive medical, dental, and vision insurance with 100 % premium coverage for employees and 75 % for dependents
Skills & Technologies
Remote
About Raspberry AI
Raspberry AI provides a sophisticated generative AI platform specifically designed for fashion creatives, serving designers, marketers, and leadership across apparel, jewelry, and luxury goods sectors. Their comprehensive suite of tools, from Sketch to Render and On-Body Virtual Try-On to Lifestyle and Product Photography generation, streamlines the entire design-to-campaign workflow. By unifying design, product, and marketing teams within one creative system, Raspberry AI helps companies accelerate product development and content creation. Noteworthy outcomes include clients saving 3-5 hours per design and reducing production costs by up to 90%, empowering global fashion retailers and luxury houses to achieve faster market entry and increased sell-through.
