AI Success Engineer - NYC

📋 Description

• • The AI Success Engineer serves as the primary post-sales point of contact for OpenAI’s most important customers, driving account health, adoption, and measurable value from AI deployments.
• • Day-to-day responsibilities include leading technical relationships, owning account health and adoption velocity, conducting technical enablement sessions, identifying and validating use cases, leading cross-functional coordination, building executive relationships, translating objectives into actionable roadmaps, partnering with Product and Engineering teams, guiding value realization through KPIs, facilitating workshops, identifying expansion opportunities, and serving as a technical advisor for existing implementations.
• • The role sits within OpenAI’s AI Success Engineer team, which partners with ambitious organizations to translate cutting-edge AI into real business value, guiding customers from first deployment through scaled enterprise adoption across digital natives, global enterprises, government agencies, and educational institutions.
• • In this role, you will develop deep expertise in OpenAI’s full product suite, master enterprise AI deployment at scale, influence product direction through customer feedback, build strategic relationships with C-suite and technical leaders, and drive measurable business impact that showcases the transformative power of AI in enterprise settings.