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Analytics Business Specialist - Remote

CO-OP Financial Services

Job Overview

Location

USA

Job Type

Full-time

Full Job Description

📋 Description

• Own the end-to-end product lifecycle for Velera’s Member Insight analytics suite, translating raw data into actionable intelligence that empowers 4,000+ credit unions to serve their 100 million+ members more effectively.
• Act as the primary liaison between external credit-union stakeholders and internal BI, engineering, and product teams—translating complex business questions into precise data requirements and ensuring every release delivers measurable ROI.
• Rapidly triage and research data anomalies, report defects, and enhancement requests; reproduce issues in sandbox environments, quantify business impact, and hand off validated findings to BI Analysts with clear remediation or improvement roadmaps.
• Design and build net-new Tableau, Power BI, or SQL-based reports that solve high-value problems such as member churn prediction, loan-portfolio risk segmentation, and real-time fraud detection—always balancing analytical rigor with intuitive end-user experience.
• Create and curate a living library of educational assets: quick-start guides, interactive tutorials, certification checklists, and “report recipes” that shorten time-to-value for credit-union analysts and executives alike.
• Deliver engaging virtual and on-site training sessions for audiences ranging from branch managers to C-suite executives, translating statistical concepts into plain language and inspiring adoption of advanced analytics across the organization.
• Champion a culture of data-driven decision making by evangelizing best-practice methodologies—storytelling with data, hypothesis-driven analysis, and iterative experimentation—both internally at Velera and across our credit-union network.
• Lead formal Agile projects from initiation through post-launch optimization: draft project charters, facilitate requirement-gathering workshops, maintain living backlogs, and coordinate UAT cycles to ensure 100 % stakeholder alignment.
• Translate high-level strategic goals into detailed user stories, acceptance criteria, and test scripts; partner with QA to execute end-to-end validation and sign off only when business value is demonstrably achieved.
• Identify and mitigate adoption risks early—craft communication plans, readiness checklists, and change-management playbooks that accelerate go-live and minimize disruption to daily operations.
• Continuously scan the fintech landscape for emerging analytics trends (e.g., machine-learning-driven personalization, open-banking APIs, real-time streaming analytics) and feed insights into Velera’s three-year product roadmap.
• Contribute to a psychologically safe, inclusive team culture where diverse perspectives are celebrated and every voice can influence the future of financial services.

🎯 Requirements

• Bachelor’s degree in Business Administration, Information Science, Data Science, Applied Math, Business Intelligence, or related discipline (or equivalent experience)
• 3+ years product/service support or client relationship experience within the financial services industry
• 2+ years in a Data Analyst or Business Analyst role working with large data sets, trend identification, and relational databases
• 2+ years of experience with data delivery or analytic tools/applications (preferred)

🏖️ Benefits

• Competitive salary range of $60,500–$77,100 with pay equity adjustments for experience and location
• Comprehensive medical, dental, vision, and telemedicine coverage plus employer-funded HSA contributions
• 401(k) with generous employer match, basic & optional life insurance, and company-paid disability coverage
• 12 paid holidays, generous PTO, maternity/parental leave, family care leave, and paid volunteer time off
• Tuition reimbursement, wellness programs, and 24/7 Employee Assistance Program (EAP) for mental health support

Skills & Technologies

Remote

Degree Required

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CO-OP Financial Services

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About CO-OP Financial Services

CO-OP Financial Services, operating as Velera, is a financial technology cooperative serving credit unions across the United States. It provides payment processing, digital banking platforms, ATM and shared-branch networks, fraud management and data analytics tools. The organization enables credit unions to offer members secure, modern banking experiences comparable to large banks while maintaining cooperative ownership and governance. Services include credit, debit and prepaid card processing, online and mobile banking solutions, real-time payments and contactless technologies. Founded in 1981, the company rebranded its technology arm to Velera in 2023 to emphasize innovation and growth in the fintech sector.

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