Application Engineer Refrigeration

Copeland LP

Job Overview

Location

Remote South Africa

Job Type

Full-time

Full Job Description

📋 Description

• Provide application engineering support to customers, including rapid response to technical queries from distributors, contractors, and OEMs to deliver suitable refrigeration solutions for their projects.
• Assist customers in using product selection software and heat load calculation tools to determine optimal system configurations.
• Guide customers in selecting refrigerant line components, sizing refrigerant lines, and choosing appropriate electrical switch gears for refrigeration systems.
• Maintain and expand the technical library, supporting the development of catalogs, application engineering bulletins, user manuals, and cross-reference documents comparing Copeland products with competitors.
• Engage customers on alternative refrigerant applications and explore new regional use cases for refrigeration technology.
• Support the transition from semi-hermetic compressors to scroll compressors within the MEA region by collaborating with sales and technical teams.
• Lead New Business Opportunities (NBO) for refrigeration products in the Middle East and Africa (MEA) in alignment with the sales organization.
• Develop and manage a technical training calendar, creating comprehensive training materials on controllers, protections, condensing units, and compressors.
• Deliver hands-on technical training sessions to customers and partners, ensuring practical understanding of equipment operation and maintenance.
• Coordinate logistics, tools, and resources required for the training center to ensure seamless delivery of educational programs.
• Manage warranty claims by providing troubleshooting support for both production and field failures of refrigeration systems.
• Conduct root cause analysis (RCA) using data logging, field visits, and compressor teardowns to identify failure mechanisms.
• Collaborate with manufacturing plants to relay field feedback and drive product performance improvements.
• Analyze and maintain warranty data to support continuous improvement initiatives and inform product design enhancements.
• Travel across the African region to support customer sites, conduct field assessments, and deliver on-site training as required.
• Work outside standard office environments, including industrial sites, warehouses, and remote locations, to fulfill technical support obligations.
• Adhere strictly to Health, Safety, and Environmental (HSE) standards and procedures in all field and office activities.

🎯 Requirements

• Degree or Diploma in Mechanical Engineering or Electrical & Electronics Engineering
• 8–10 years of experience in HVACR design, projects, service, technical support, or training within the HVACR industry
• Strong knowledge of thermodynamics, refrigeration systems, and controls
• Technical expertise in troubleshooting and application support for refrigeration equipment
• Willingness to travel extensively across the African region
• Competence in Microsoft Office and technical software tools

🏖️ Benefits

• Flexible and competitive benefits plans tailored to individual and family needs
• Flexible time off plans including paid parental leave (maternal and paternal), vacation, and holiday leave
• Investment in end-to-end employee development from onboarding through senior leadership
• Commitment to inclusion, belonging, and a workplace free of discrimination or harassment

Skills & Technologies

Swift

Remote

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Copeland LP

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About Copeland LP

Copeland LP designs and manufactures compressors, condensing units, controls, electronics, monitoring systems, and other critical components for heating, ventilation, air-conditioning, and refrigeration applications across residential, commercial, and industrial markets. The company supports sustainable refrigeration, food retail, cold chain logistics, and precision climate control with energy-efficient technologies, low-GWP refrigerants, and digital services that optimize performance and reduce operating costs for OEMs, contractors, and end users worldwide.

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