Job Overview
Location
São Paulo
Job Type
Full-time
Category
Software Engineering
Date Posted
May 28, 2026
Full Job Description
📋 Description
- • Serve as the primary strategic partner and post-sale point of contact for enterprise customers, guiding them through end-to-end implementation of Taktile’s AI-driven decision-making platform.
- • Coordinate cross-functional teams including Product, Engineering, Solutions, and Data to deliver high-impact customer projects on time and within scope.
- • Translate complex business problems in financial services into actionable workflows and product configurations on the Taktile platform.
- • Become a subject-matter expert in the Taktile platform and its ability to unlock business value for customers in areas such as onboarding, underwriting, and fraud detection.
- • Collaborate closely with Account Executives and Solution Engineers to build and maintain strong relationships with executive stakeholders and core end-users within customer organizations.
- • Identify and drive opportunities for product expansion and increased adoption within existing customer accounts.
- • Gather and synthesize customer feedback and usage insights to inform product development and refine delivery playbooks in partnership with Product and Engineering teams.
- • Act as a technical liaison between customers and internal teams, clearly communicating technical challenges and solutions to both non-technical stakeholders and engineers.
- • Manage multiple concurrent customer implementations, timelines, and stakeholder expectations in fast-paced, ambiguous environments.
- • Travel up to 40% of the time to meet with customers and support on-site implementations.
- • Contribute to shaping how enterprise SaaS solutions are delivered at scale within the financial services industry.
- • Work directly with founding team members in a flat organizational structure, where challenging the status quo and voicing ideas are actively encouraged.
- • Utilize equipment of choice, including a meaningful home office setup, to support effective remote and hybrid work.
🎯 Requirements
- • 4–6 years of experience in tech consulting, tech implementation, or customer-facing roles within B2B SaaS
- • Demonstrated leadership in cross-functional team environments across startups or enterprises
- • Technical fluency to communicate AI-related challenges and solutions to both engineers and non-technical stakeholders
- • Willingness to travel up to 40% of the time
- • Experience managing multiple projects and stakeholder expectations in fast-changing, ambiguous environments
- • Strong communication and stakeholder management skills across all organizational levels
🏖️ Benefits
- • Top-of-market equity and cash compensation
- • Self-development budget for conferences, books, or classes
- • Access to inspiring onsite office spaces in Berlin, London, or New York
- • Bi-yearly company-wide meetings held around the world
Skills & Technologies
About Taktile Technologies Inc.
Taktile Technologies Inc. provides a no-code decision engine that lets fintechs and banks build, test, and deploy credit and risk policies in real time. The cloud platform ingests alternative data, runs machine-learning models, and enables rapid A/B experiments without engineering resources. Customers use it to automate onboarding, underwriting, fraud detection, and pricing workflows while maintaining explainability and compliance. Founded in 2020 and headquartered in New York with offices in Berlin, Taktile serves digital lenders, neobanks, and payment providers across Europe and the United States.
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