Job Overview
Location
Rochester Regional Health Home Care - Monroe Ave
Job Type
Full-time
Category
Operations
Date Posted
May 13, 2026
Full Job Description
đź“‹ Description
- • The Assistant Director of Operations - HC, Customer Relations is a full-time leadership role responsible for ensuring regulatory compliance, operational efficiency, and quality improvement across the Home Care and Hospice division at Rochester Regional Health. This position plays a critical role in aligning operations with state and national benchmarks, driving performance through KPIs, and supporting strategic initiatives that enhance care delivery and organizational effectiveness.
- • Day-to-day responsibilities include overseeing daily operations in designated areas, monitoring resource utilization and technology use to improve care accuracy and efficiency, establishing performance goals, ensuring staff accountability, directing business planning and implementation of new services, and collaborating with system leaders on emergency preparedness and standardization efforts. The role also involves monitoring operational data and dashboards to facilitate coaching and change, ensuring accuracy of public information materials, and participating in local, state, and national associations and committees.
- • The role operates within the Home Care - Customer Relations department at Rochester Regional Health, a mission-driven healthcare organization committed to delivering high-quality, patient-centered care. The Assistant Director works closely with divisional and system leaders, education teams, and Extended Care partners to streamline practices, align educational opportunities, and support innovation in home-based care services.
- • In this role, the individual will develop expertise in healthcare operations, regulatory compliance, quality assurance and performance improvement (QAPI), strategic planning, project management, and data-driven decision making. They will gain experience in budget oversight, cross-functional collaboration, and leading change in a complex healthcare environment, positioning them for advancement into senior operational leadership roles within the organization.
🎯 Requirements
- • Bachelor’s Degree OR 10 years of verifiable experience in Home Care leadership
- • Minimum 2 years’ experience in Home Care (preferred)
- • 1+ years in a leadership position (preferred)
- • Excellent communication and interpersonal skills
- • Strong project management, process improvement, and cross-group collaboration skills
- • Experience in lean six sigma (preferred)
- • Clinical licensure (preferred)
🏖️ Benefits
- • Full-time position (40 hours/week) with Monday-Friday, 8am-5pm schedule
- • Opportunity to influence regulatory compliance and quality improvement across Home Care and Hospice division
- • Collaboration with system leaders on strategic initiatives, emergency preparedness, and program development
- • Access to professional development and educational opportunities through system education leaders
- • Pay range of $85,000.00 - $115,000.00 based on experience and qualifications
- • Equal Opportunity Employer commitment to inclusive hiring practices
Skills & Technologies
About Rrhs
Rrhs is a healthcare technology company specializing in revenue cycle management and clinical documentation improvement solutions for hospitals and health systems. The company provides software and services designed to enhance coding accuracy, streamline billing processes, and reduce claim denials through AI-powered tools and expert consulting. Rhhs focuses on helping healthcare providers optimize financial performance while maintaining compliance with evolving regulatory standards. Its platform integrates with electronic health record (EHR) systems to support real-time clinical documentation and coding workflows. Serving clients across the United States, Rhhs operates at the intersection of health IT, medical coding, and healthcare finance, aiming to improve operational efficiency and revenue integrity for its provider partners.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
PFM Asset Management
1 month ago
Cardinal Health, Inc.
2 months ago
Fox Corporation
13 days ago