Customer Success Manager - Enterprise

Lexroom Srl

Job Overview

Location

Milan

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Manager - Enterprise at Lexroom Srl, you will own and grow a portfolio of top-tier Italian clients, including leading law firms, in-house legal teams, and corporations, serving as their strategic point of reference from onboarding through renewal and expansion.
• Your day-to-day responsibilities include managing the full customer lifecycle—aligning with Sales pre-sales, overseeing successful onboarding and delivery, driving renewals and upsells, conducting business reviews with KPIs and dashboards, and translating client feedback into action for Product, Marketing, and Operations teams.
• You will join a fast-growing, investor-backed legal AI company headquartered in Milan, working alongside a world-class team committed to rigor, clarity, and impact in shaping the future of legal technology across Europe.
• In this role, you will develop deep expertise in enterprise SaaS customer success, strengthen your commercial and negotiation skills with senior stakeholders, and have the opportunity to lead high-impact initiatives that directly influence product direction and company growth.

🎯 Requirements

• 4 to 10 years of experience in Key Account Management, Customer Success, or enterprise client-facing roles, managing deals of €50k and above.
• Proven commercial and negotiation experience with senior stakeholders in complex, multi-stakeholder organizations.
• Background in SaaS or technology; legal or professional-services experience is a plus.
• Proficiency with CRM and sales-support tools such as HubSpot and Notion.
• Native Italian and fluent English; additional European languages are advantageous.

🏖️ Benefits

• Hybrid work model: 3 days per week in the Milan office, with client visits across Milan and Northern Italy.
• Comprehensive health coverage to support your well-being and focus.
• Annual welfare budget of €600 plus €7/day meal vouchers, both distributed via Satispay.
• Performance-based bonuses tied directly to measurable results.
• Regular team retreats and off-sites to foster collaboration, connection, and innovation.
• Annual On-Target Compensation: €50,000 – €70,000 (base plus bonus) and an equity package aligned with long-term company success.

Skills & Technologies

Apache Spark

Hybrid

€50k-70k

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Lexroom Srl

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About Lexroom Srl

Lexroom Srl delivers an advanced AI platform specifically designed for legal professionals, including individual lawyers, law firms, and in-house legal teams. The platform revolutionizes legal research, document analysis, and act drafting by providing verified sources, solid deductions, and precise, citable responses. It offers specialized modules developed with international legal firms, enabling users to manage private document libraries, draft custom clauses, and access original legal documentation instantly. Lexroom Srl prioritizes data security and compliance, evidenced by its ISO 27001 certification and adherence to GDPR and the new AI Act, ensuring client data is protected with zero training and retention policies.

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