Job Overview
Location
India - Remote
Job Type
Full-time
Category
Product Management
Date Posted
March 25, 2026
Full Job Description
đź“‹ Description
- • The Assistant Manager – Process Excellence at TruBridge plays a critical dual role in driving continuous improvement and ensuring quality assurance across Revenue Cycle Management (RCM) operations, directly impacting operational efficiency, compliance, and client satisfaction in the US healthcare sector.
- • This role is essential for identifying process gaps, leading structured improvement initiatives, and maintaining high standards of accuracy and adherence in billing, accounts receivable, payment posting, and other RCM functions.
- • Day to day, the incumbent will analyze existing RCM workflows to pinpoint inefficiencies, bottlenecks, and opportunities for optimization using Lean Six Sigma or similar methodologies.
- • They will conduct time-motion studies, process mapping, and root cause analysis to understand recurring issues and develop data-driven solutions.
- • The role involves collaborating with Operations, Training, and IT teams to design, test, and implement process enhancements that improve productivity and reduce errors.
- • Creating and maintaining up-to-date Standard Operating Procedures (SOPs) is a core responsibility, ensuring they are clearly documented, regularly reviewed, and adopted across teams.
- • In the Quality Assurance domain, the Assistant Manager oversees audit planning and execution, reviews quality metrics, and supports QA analysts in maintaining compliance with client and organizational standards.
- • They conduct regular quality audits on critical RCM functions such as claims submission, denial management, and patient billing, providing actionable feedback and coaching to drive performance improvement.
- • Partnering with training teams, they help develop targeted learning interventions to address skill or knowledge gaps identified during audits.
- • The role includes supporting the development and refinement of QA tools, checklists, and audit mechanisms to ensure consistency and scalability.
- • Preparing and presenting comprehensive quality dashboards and reports to internal stakeholders is a key activity, enabling transparency and informed decision-making.
- • The position requires close collaboration with cross-functional teams to ensure adherence to SLAs, regulatory compliance (including HIPAA), and customer satisfaction targets.
- • The Assistant Manager contributes to designing new workflows or system changes that align with compliance requirements and operational best practices.
- • By fostering a culture of accountability, quality ownership, and continuous improvement, they help drive organizational excellence across RCM delivery centers.
- • In this role, the individual will deepen their expertise in US healthcare revenue cycle processes, gain hands-on experience with process improvement frameworks like Lean Six Sigma, and strengthen leadership and stakeholder management capabilities.
- • They will have the opportunity to influence operational strategy, contribute to measurable performance gains, and grow into a trusted advisor on process and quality matters within the organization.
🎯 Requirements
- • 5–7 years of experience in RCM operations with at least 2–3 years in quality or process excellence roles
- • Strong understanding of US healthcare revenue cycle processes including billing, AR, payment posting, and denial management
- • Proficiency in data analysis, process mapping tools (e.g., Visio, Lucidchart), and MS Office, especially Excel and PowerPoint
- • Excellent communication, stakeholder management, and analytical skills
- • Experience working with EMR/EHR platforms such as Epic or Cerner is preferred
🏖️ Benefits
- • Opportunity to work remotely from India with a leading healthcare RCM solutions provider
- • Exposure to Lean Six Sigma and structured problem-solving methodologies in a real-world operational setting
- • Career growth path toward senior process excellence or operations management roles
- • Collaborative, impact-driven work environment focused on continuous improvement and quality excellence
- • Contribution to meaningful healthcare outcomes by improving revenue cycle accuracy and efficiency for providers
Skills & Technologies
About TruBridge
TruBridge is a healthcare solutions company that provides comprehensive revenue cycle management, electronic health record (EHR), and various technology and services designed to enhance the financial and operational health of healthcare organizations. Serving rural, critical access, and community hospitals, as well as ambulatory clinics and providers across the U.S., TruBridge empowers clients to simplify workflows, improve financial outcomes, and deliver better patient care. With over 45 years of healthcare experience and trusted by more than 1,500 clients, the company focuses on creating stronger communities by ensuring healthcare organizations remain independent and financially stable. They specialize in tailoring solutions to unique client needs, clearing the way for care.
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