Associate Customer Success Manager

Cyara Inc.

Job Overview

Location

Hyderabad

Job Type

Full-time

Full Job Description

📋 Description

• As an Associate Customer Success Manager at Cyara Inc., you will play a pivotal role in ensuring customers achieve maximum value from Cyara’s AI-powered customer experience assurance platform, directly contributing to the company’s mission of eradicating bad CX by enabling enterprises to deliver secure, friction-free, and high-quality customer journeys at scale.
• You will act as a trusted advisor and primary point of contact for assigned customers, guiding them through onboarding, adoption, and ongoing optimization of Cyara’s unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, helping them optimize over 350 million customer journeys annually.
• Your day-to-day responsibilities will include conducting regular business reviews to assess customer health, identify expansion opportunities, and align Cyara’s solutions with evolving business goals; managing the end-to-end customer lifecycle from implementation to renewal; collaborating closely with Sales, Product, and Support teams to resolve technical and functional challenges; tracking key metrics such as product usage, adoption rates, and customer satisfaction scores; and proactively educating customers on new features, AI governance capabilities, and compliance tools to drive deeper platform utilization.
• You will also be responsible for documenting customer feedback and use cases to inform product development, creating success plans tailored to industry-specific needs (e.g., banking, telecom, healthcare), and representing Cyara at customer events and webinars to showcase thought leadership in AI assurance and CX excellence.
• Cyara’s Hyderabad-based Customer Success team operates within a global, collaborative culture rooted in the company’s core values: Delivering Excellence through customer-first thinking, Innovating Boldly by embracing AI-driven assurance, practicing Integrity First with humility and respect, and Embracing Curiosity through continuous learning and experimentation in a fast-evolving AI landscape.
• The team is deeply committed to Diversity, Equity, Inclusion, and Belonging (DEIB), ensuring every member feels empowered to contribute their unique perspectives regardless of background, and actively fosters an environment where innovation thrives through psychological safety and inclusive decision-making.
• In this role, you will develop advanced expertise in AI-powered CX assurance, gain hands-on experience with enterprise SaaS platforms serving Fortune 500 clients, and build strategic consulting skills in customer journey optimization, AI governance, and compliance—positioning you for rapid growth into senior Customer Success, Account Management, or Solutions Consulting roles within Cyara’s high-growth global organization.
• You will also have the opportunity to influence product direction through direct customer insights, work with cutting-edge agentic AI systems that test AI with AI, and contribute to a mission-driven company that is setting new standards for trust, validation, and quality in autonomous customer interactions.

🎯 Requirements

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field; or equivalent practical experience in customer-facing technical or SaaS roles.
• 1–3 years of experience in Customer Success, Account Management, Technical Support, or Solutions Consulting within a B2B SaaS or technology environment.
• Strong understanding of customer experience (CX) concepts, contact center operations, or AI/ML applications in enterprise settings.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical stakeholders.
• Proficiency in CRM tools (e.g., Salesforce), customer success platforms (e.g., Gainsight, Totango), and data analysis to track usage, health scores, and renewal risks.
• Self-motivated, proactive, and adaptable learner with a passion for technology, innovation, and helping customers succeed in dynamic environments.

🏖️ Benefits

• Competitive salary with performance-based bonuses tied to customer retention, expansion, and satisfaction metrics.
• Comprehensive health, dental, and vision insurance plans for employees and dependents.
• Generous paid time off (PTO), company holidays, and flexible work arrangements supporting work-life balance.
• Professional development stipend for certifications, courses, and conferences related to CX, SaaS, or AI technologies.
• Employee Assistance Program (EAP) offering mental health resources, counseling, and wellness support.
• Global equity opportunities and participation in Cyara’s employee stock purchase plan (ESPP) where applicable.

Skills & Technologies

Junior

Onsite

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Cyara Inc.

Visit Website

About Cyara Inc.

Cyara provides an automated customer experience assurance platform that validates and monitors voice, web, and mobile customer journeys. Its cloud-based system tests IVRs, chatbots, and agent connections to ensure quality, performance, and compliance across global contact centers and digital channels, helping enterprises accelerate deployments and reduce risk.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.