Associate Customer Success Manager - North America

Filigran SAS

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• We're looking for an Associate Customer Success Manager to join our Customer Success Team and help us to continue providing value to our customers in America.
• Based in the United States and working remotely, you will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran.
• You will collaborate closely with support, engineering, and product teams to align technical delivery with business goals, while acting as a trusted advisor to our customers.
• Under the guidance of a Sr. CSM and the CSM Manager, your responsibilities will include:
• Continuously expanding knowledge of the CSM role, including each step of the customer lifecycle
• Willingness to learn and become proficient in OpenCTI and OpenAEV
• Owning and managing the full customer lifecycle: onboarding, adoption, training, and renewal
• Building strong, proactive relationships with customers in the Americas
• Identifying and supporting opportunities for upsell and cross-sell in partnership with Sales
• Coordinating with internal teams to resolve customer issues quickly and effectively
• Collaborating with Customer Support Engineers to ensure seamless communication and delivery in response to support tickets
• Collecting and sharing customer feedback to improve product and service quality
• Tracking success metrics and using data to inform customer strategy and engagement
• You will report to the American Head of Customer Success
• Work closely with Customer Support Engineers (CSEs), Sales, Product, and Engineering teams
• Partner with regional teams to serve a diverse customer base
• Collaborate cross-functionally to ensure high customer satisfaction and retention
• We're looking for someone with 1+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech OR experience in cyber threat intelligence or all source intelligence with cyber experience
• Based in the United States or Canada with experience supporting national and regional customers
• Strong technical aptitude and ability to work with tools like OpenCTI or OpenBAS (training available) under the guidance of a Sr. CSM
• Excellent communication skills
• Comfortable in a remote, async-first culture
• Experience with CRM/CSM tools, customer journey tracking, and success metrics or willingness to learn under the guidance of a Sr. CSM
• Familiarity with the cybersecurity sector, including threat intelligence as well as each step of the intelligence cycle
• Fluency in French and English
• We believe we do work that matters, uniting defenders into a global community to make security more open, resilient & collaborative
• We make our work matter by building a culture grounded in our CORE values of Cohesion, Openness, Responsibility, and Equity
• We enable cybersecurity through inclusion - from code to culture
• Competitive pay + equity - everyone shares in our success
• Remote-first, flexible, and balanced - work that fits your life
• Your setup, your choice - pick the gear that works for you
• Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen
• We welcome talent of every background, identity, and lived experience, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status
• Apply now and help us build the future of the cybersecurity ecosystem, together

🎯 Requirements

• 1+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech OR experience in cyber threat intelligence or all source intelligence with cyber experience
• Based in the United States or Canada with experience supporting national and regional customers
• Strong technical aptitude and ability to work with tools like OpenCTI or OpenBAS (training available) under the guidance of a Sr. CSM
• Excellent communication skills
• Comfortable in a remote, async-first culture
• Experience with CRM/CSM tools, customer journey tracking, and success metrics or willingness to learn under the guidance of a Sr. CSM

🏖️ Benefits

• Competitive pay + equity - everyone shares in our success
• Remote-first, flexible, and balanced - work that fits your life
• Your setup, your choice - pick the gear that works for you
• Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen

Skills & Technologies

Junior

Remote

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Filigran SAS

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About Filigran SAS

Filigran SAS is a French cybersecurity company that develops open-source threat-intelligence and crisis-management platforms. Its flagship products, OpenCTI and OpenEx, help public and private organizations collect, analyze and share threat data, orchestrate responses and conduct crisis simulations. Founded in 2022 and headquartered in Paris, Filigran provides software, support and consulting services to improve cyber resilience.

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