Associate Director, Onboarding, Implementation & Training

College Board

Job Overview

Location

Remote - USA

Job Type

Full-time

Full Job Description

📋 Description

• Lead end-to-end onboarding experiences for new higher education partners to ensure seamless transition from sales to successful product adoption of College Board’s Search, Connections, and Enrollment Solutions.
• Develop and execute customized implementation plans aligned with the features available in each Search subscription plan to meet institutional enrollment goals.
• Serve as a trusted advisor to higher education clients, helping them integrate College Board tools into their admissions and recruitment workflows.
• Partner with Customer Success and Sales teams to support onboarding milestones, implementation timelines, and early adoption indicators.
• Design and deliver engaging training programs (live, virtual, and in-person) tailored to diverse higher education audiences including admissions officers and enrollment staff.
• Facilitate webinars, workshops, and presentations using Zoom and similar platforms to drive product adoption and user proficiency.
• Develop scalable, self-service learning resources including guides, videos, toolkits, and LMS content to support ongoing client success and reduce dependency on direct support.
• Apply instructional design best practices to create effective, user-centered learning experiences that improve retention and engagement.
• Produce high-quality digital content including presentations, instructional videos, and digital assets using tools like Canva, SharePoint, and Drupal.
• Contribute to the development and management of training content and learning pathways within a Learning Management System (LMS) such as LearnUpon.
• Champion a high-quality customer experience across all onboarding, implementation, and training touchpoints.
• Gather and synthesize client feedback to identify needs, improve training programs, and inform product adoption strategies.
• Collaborate cross-functionally with Product, Go to Market, Sales, and Customer Success teams to align training and implementation efforts with broader business goals.
• Manage multiple priorities and deliver high-quality outcomes in a fast-paced, evolving environment with frequent shifts in client needs and product updates.
• Navigate ambiguity and translate complex product features into clear, actionable guidance for non-technical higher education users.
• Utilize productivity and collaboration tools including Monday.com, Outlook, Slack, Zoom Webinars, SharePoint, Jira, and internal knowledge systems to manage workflows and communication.
• Travel 3–5 times per year to support key events, team initiatives, and in-person client engagements as required.
• Maintain a passion for expanding educational opportunities and contribute to College Board’s mission-driven work through customer-focused solutions.
• Embrace a learner’s mindset by proactively adopting new AI-driven tools and digital platforms, and continuously improving through feedback and iterative learning.

🎯 Requirements

• Bachelor’s degree required
• 3–5+ years of experience in onboarding, implementation, training, customer success, or related roles
• Strong understanding of higher education admissions, enrollment management, and recruitment challenges and needs
• Experience designing and delivering virtual and in-person training, including webinars
• Proficiency with CRM and enrollment platforms such as Slate and Salesforce
• Familiarity with Learning Management Systems (LMS) such as Highspot or LearnUpon

🏖️ Benefits

• Salary range of $56,000–$95,000, adjusted by location to ensure fairness
• Comprehensive compensation package grounded in market data, qualifications, and impact
• Opportunity to work remotely with hybrid option available for those near College Board offices (Tuesday and Wednesday in office)
• Travel reimbursement for 3–5 annual in-person events or client visits
• Supportive, mission-driven culture focused on educational equity and continuous learning
• Transparent compensation conversations and open dialogue about benefits throughout the hiring process

Skills & Technologies

Junior

Remote

Degree Required

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About College Board

College Board is a nonprofit membership organization founded in 1900 that develops and administers standardized tests, curricula, and programs to expand access to higher education. It owns and operates the SAT, PSAT, AP, and CLEP examinations, supports college planning tools, and partners with schools and universities to promote college readiness. The organization also offers scholarship search services and data-driven research reports on educational trends and equity.

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