Associate Financial Aid Advisor

📋 Description

• • As an Associate Financial Aid Advisor at Strayer University, Inc., you will be at the forefront of empowering learners by providing exceptional financing and financial aid support throughout their entire academic journey, from initial enrollment to program completion and beyond.
• • This pivotal role involves cultivating personalized relationships with learners through a variety of communication channels, including phone, email, chat, and text, ensuring they feel supported and informed every step of the way.
• • You will act as a trusted advisor, guiding learners through complex financial decisions and offering tailored solutions to help them successfully fund their educational aspirations.
• • A core aspect of your responsibility will be to deliver learner support with a high degree of empathy, ensuring each interaction contributes to a positive and encouraging experience.
• • You will proactively assess individual learner needs, enabling them to make well-informed choices about their financing plans and navigate the intricacies of educational funding.
• • Your expertise will extend to educating learners on various financing options, including responsible borrowing practices, repayment strategies, federal loan processes, tuition reimbursement programs, and available payment plans, thereby enhancing their financial literacy.
• • A key function is to leverage university systems, tools, and software applications efficiently to optimize learner engagement and streamline support processes.
• • You will be an active participant in team dialogues, contributing to brainstorming sessions aimed at enhancing team performance and driving meaningful process improvements.
• • Embracing a growth mindset, you will engage in initial training, ongoing professional development, and focus groups, providing valuable feedback to help refine and elevate the learner experience.
• • Problem-solving and a solutions-oriented approach are paramount, as you will be tasked with identifying challenges and developing personalized action plans for learners.
• • You will continuously build and deepen your knowledge of financial aid regulations, financing details, and the broader context of the learner's academic path.
• • Fostering positive working relationships, communicating effectively, and collaborating seamlessly with colleagues across different university departments will be essential for success.
• • You will be expected to understand and align with FAST goals and overarching university objectives, ensuring your support directly contributes to learner success and meeting service demands.
• • Driving results within a team environment and contributing to a culture of achievement are integral to this role.
• • A commitment to creating and fostering a Diverse, Equitable, and Inclusive (DEI) culture is expected, ensuring all learners feel valued and respected.
• • You will demonstrate strong ethical judgment and strict adherence to financial aid compliance requirements, especially when addressing complex learner situations.
• • Upholding the team's brand reputation and collaborating effectively with other university departments are crucial for maintaining a cohesive and supportive environment.
• • Managing sensitive and confidential information with the utmost discretion is a non-negotiable aspect of this role.
• • You will need to demonstrate comfort and proficiency in understanding and applying federal regulations and policies related to financial aid.
• • The ability to prioritize tasks and effectively manage multiple learner situations concurrently is vital for maintaining efficiency and providing timely support.
• • You will communicate effectively through a variety of channels, adapting your approach to best suit the learner's needs and preferences.
• • Proficiency in the Microsoft Office Suite is required to manage documentation, communications, and data effectively.
• • Excellent written and verbal communication skills are essential for clear, concise, and empathetic interactions.
• • Strong time management skills, coupled with dependability and reliability, are necessary to meet the demands of this dynamic role.
• • This role is designed for individuals who are adaptable and comfortable with change, eager to learn new processes and systems to continuously improve both the learner and team experience.