Job Overview
Location
Remote - North America
Job Type
Full-time
Category
Customer Success
Date Posted
April 17, 2026
Full Job Description
đź“‹ Description
- • As an Associate Implementation Specialist at Ashby, you will own the technical configuration for new customers, partnering with senior specialists to confirm requirements, lead tailored platform setup, define testing plans, and document configurations for post-launch optimization.
- • Day to day, you will execute implementation project plans, communicate progress with stakeholders, ensure customer accountability, and collaborate cross-functionally with Sales, Product, Engineering, and Operations teams to align on deliverables and mitigate risks.
- • You will join Ashby’s growing Professional Services team within the Customer Success organization, where small, highly capable teams prioritize ownership, clear communication, and deep expertise to drive customer value through thoughtful, collaborative implementation.
- • This role offers a clear pathway to senior Implementation Specialist positions, allowing you to build deep expertise in a complex SaaS product, develop consulting and change management skills, and grow your impact as a trusted advisor to customers and internal teams.
🎯 Requirements
- • Proven experience contributing to or owning implementation projects for complex SaaS products, including managing project plans, aligning stakeholders, and delivering results on schedule.
- • Strong customer-centric mindset with ability to understand enterprise needs, build relationships, and act as a proactive guide during technical configuration, preferably with familiarity in Talent Acquisition processes.
- • Solid technical proficiency and curiosity to learn and navigate complex products, with the ability to think critically, anticipate impacts, and recommend solutions with risk mitigation strategies.
🏖️ Benefits
- • Opportunity to grow into a senior Implementation Specialist role with increasing independence and mentorship from experienced team members.
- • Work in a remote-first environment across North America with minimal travel (<5%) for strategic customer engagements.
- • Join a company that values small, high-impact teams, ownership, principled thinking, and investment in best-in-class products that drive meaningful customer success.
Skills & Technologies
About Ashby Inc.
Ashby provides recruiting software that combines applicant tracking, candidate relationship management, and analytics in a single platform. It enables recruiting teams to manage pipelines, schedule interviews, communicate with candidates, and generate reports using customizable workflows and automation. The platform integrates with email, calendars, and other recruiting tools to consolidate data and streamline hiring processes. Founded in 2018, Ashby serves high-growth technology companies and enterprises seeking to improve hiring efficiency and make data-driven recruiting decisions.
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