Job Overview
Location
Remote - Europe
Job Type
Full-time
Category
Customer Success
Date Posted
April 17, 2026
Full Job Description
đź“‹ Description
- • The Associate Implementation Specialist - EMEA role at Ashby is critical to helping customers bridge the gap between potential and actual value by owning the technical configuration of new customer implementations in the EMEA region.
- • Day to day, the role involves partnering with Implementation Specialists to confirm customer requirements, leading tailored configuration of native platform functionality, defining and executing testing plans ahead of go-live, and documenting final configuration choices for post-launch optimization and visibility.
- • As part of Ashby’s growing EMEA Professional Services team within the Customer Success organization, you’ll collaborate with cross-functional teams including Sales, Product, Engineering, and Operations to ensure aligned delivery and customer success.
- • This role offers a clear pathway to grow into a senior Implementation Specialist position, allowing you to deepen your expertise in complex SaaS implementations, develop consultative and technical skills, and gain ownership over customer-facing projects that drive measurable value.
🎯 Requirements
- • Proven experience contributing to or owning implementation projects for complex SaaS products, including managing project plans, aligning stakeholders, and delivering results on schedule.
- • Strong customer-centric mindset with ability to understand enterprise needs, tailor configurations, and build trusted relationships through proactive communication and empathy.
- • Solid technical proficiency and curiosity to learn and navigate complex platforms (experience with Ashby or similar systems preferred), with ability to troubleshoot and advise on best practices.
🏖️ Benefits
- • Competitive compensation package including stock options with a 10-year exercise window, allowing flexibility to exercise when financially comfortable.
- • Unlimited PTO with a recommendation of four weeks per year, supported by a culture that encourages rest and recovery.
- • Twelve weeks of fully paid family leave (currently US-based, with plans to expand internationally), plus generous equipment, software, and office furniture budgets to support remote work.
- • $100/month education budget for learning and development, with additional support for conferences and training upon manager approval.
Skills & Technologies
About Ashby Inc.
Ashby provides recruiting software that combines applicant tracking, candidate relationship management, and analytics in a single platform. It enables recruiting teams to manage pipelines, schedule interviews, communicate with candidates, and generate reports using customizable workflows and automation. The platform integrates with email, calendars, and other recruiting tools to consolidate data and streamline hiring processes. Founded in 2018, Ashby serves high-growth technology companies and enterprises seeking to improve hiring efficiency and make data-driven recruiting decisions.
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