Job Overview
Location
San Francisco
Job Type
Full-time
Category
Software Engineering
Date Posted
June 26, 2026
Full Job Description
đź“‹ Description
- • Provide high-touch IT support to local and remote Zip employees, troubleshooting hardware and software issues on both Mac and Windows systems.
- • Maintain and support all office technology including printers, Zoom Rooms, room schedulers, and Wi-Fi networks.
- • Lead employee onboarding and offboarding processes, including provisioning and deprovisioning hardware, accounts, and access permissions.
- • Manage the full laptop lifecycle: provisioning, shipping, receiving, and asset tracking for all company devices.
- • Operate and manage cloud-based services including Google Workspace, Azure AD/M365, Slack, Okta, Jira, and Zoom.
- • Partner with the Workplace team on desk deployments, office reconfigurations, and the overall employee journey.
- • Coordinate with InfoSec to ensure device compliance with company security policies and standards.
- • Write, update, and maintain runbooks and standard operating procedures (SOPs) to ensure consistent and efficient IT operations.
- • Assist in creating simple, repeatable solutions to improve support efficiency and employee satisfaction.
- • Use AI tools to accelerate support tasks, automate documentation, and streamline scripting where applicable.
- • Be onsite five days a week at Zip’s SOMA office in San Francisco to deliver in-person technical support.
- • Lift and move equipment weighing up to 50 lbs, including shipments, monitors, and other office hardware.
- • Contribute to a rapidly growing organization by building new processes and policies from the ground up.
- • Support a global workforce with a focus on delivering a seamless and positive employee experience.
🎯 Requirements
- • 1+ year of experience in IT support is preferred, but candidates with a CS/IT degree, strong side projects, or relevant certifications are encouraged to apply.
- • Must be able to work onsite five days a week at Zip’s SOMA office in San Francisco.
- • Ability to lift and move equipment weighing up to 50 lbs.
- • Proficiency in managing cloud services such as Google Workspace, Azure AD/M365, Okta, Slack, Jira, and Zoom.
- • Experience using AI tools to enhance support, scripting, and documentation workflows.
- • Positive attitude and enthusiasm for building new processes in a fast-growing startup environment.
🏖️ Benefits
- • Start-up equity
- • 100% health, vision, and dental coverage options
- • Catered breakfast, lunch, and dinner
- • Flexible PTO
- • ClassPass membership
- • Monthly commuter benefit
- • Home office stipend
- • Phone/internet reimbursement
- • Paid parental leave
- • Fertility stipend
- • 401k plan
- • Unlimited AI token usage
Skills & Technologies
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About Zip
Zip provides the world's leading agentic procurement orchestration platform, helping businesses manage spend from initial intake to final payment. Their comprehensive suite of products, including Intake-to-Procure, Procure-to-Pay, Supplier Onboarding, and AI Procurement Concierge, streamlines complex purchasing processes. Zip serves a broad spectrum of clients, from startups to enterprises across various industries like technology and financial services, empowering procurement, finance, and legal teams to gain control and efficiency. The platform is designed to facilitate smarter spending and mitigate risk, leveraging embedded AI capabilities for decision-making and driving cross-functional efficiency by integrating with existing tech stacks, a feature beneficial for distributed teams. Notably, Zip is trusted by over 1,030 global leaders, demonstrating its significant impact on optimizing business operations.
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