Job Overview
Location
San Francisco
Job Type
Full-time
Category
Software Engineering
Date Posted
August 11, 2026
Full Job Description
đź“‹ Description
- • Partner with Account teams and Adoption Strategists to drive customer adoption from pre-sales requirements gathering and early proof-of-value motions through strategic roadmapping, phased implementation, and successful activation.
- • Design and build customers' contracting processes in Ironclad translating solution design into configured workflows, templates, and integrations that set them up to own and expand the platform over time.
- • Own high-value customer use cases end-to-end, determining the right technical solution approach and phased scope based on customer goals, critical requirements, and what matters most to both the buy decision and downstream adoption success.
- • Provide expert guidance on AI-driven contracting transformation, act as a strategic advisor, helping customers navigate safe and effective integration of AI throughout the entire contracting lifecycle.
- • Act as a trusted thought partner and advisor to customers - building relationships, navigating complex problem-solving, resetting expectations in challenging conversations, and identifying high-value opportunities to scale their use of Ironclad.
- • Lead executive-level demos, workshops, and enablement sessions, articulating clear value and recommendations with tradeoffs.
- • Serve as the voice of the customer inside Ironclad, feeding insights from customer engagements and direct product expertise regularly to our Product team.
- • Collaborate cross-functionally - with Account Team, Adoption Strategists, Enterprise Architects, Forward Deployed Engineering, Legal AI Specialists, Support, and Success - to guide customers across the full journey and support their success.
🎯 Requirements
- • 2+ years of professional services and/or consulting experience with software companies.
- • Passion for learning new technologies and driving outcomes through technical solutions.
- • You connect technical decisions to customer value, adoption outcomes, and long-term platform ownership.
- • Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively.
- • Ability to successfully navigate enterprise customers’ complex organizational structures.
- • Strong consultative discovery skills with the ability to uncover customer goals, identify critical buying criteria, and translate requirements into a clear solution approach and phased roadmap.
- • You can validate fit, surface non-obvious constraints, define success measures, and make prescriptive recommendations in ambiguous situations.
- • Comfort operating in ambiguity and making sound decisions about scope, priorities, and sequencing when the right services path is not fully predefined.
- • Strong AI consulting instincts and practical AI fluency.
- • A transformation mindset.
- • Ownership mentality for customer success.
- • Strong written and verbal communication, with the ability to explain complex ideas clearly.
🏖️ Benefits
- • 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available.
- • Market-leading leave policies, including gender-neutral parental leave and compassionate leave.
- • Family forming support through Maven for you and your partner.
- • Paid time off - take the time you need, when you need it.
- • Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use.
- • Mental health support through Modern Health, including therapy, coaching, and digital tools.
- • Pre-tax commuter benefits (US Employees).
- • 401(k) plan with Fidelity with employer match (US Employees).
- • Regular team events to connect, recharge, and have fun.
- • And most importantly: the opportunity to help build the company you want to work at.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Ironclad Inc.
Ironclad provides cloud-based contract lifecycle management software that helps legal, procurement, sales and HR teams create, negotiate, approve, sign, store and analyze contracts. Its no-code workflow builder automates approvals, renewals, and compliance checks while integrating with CRM, e-signature and cloud storage platforms. The platform offers AI-powered clause analysis, obligation tracking and analytics dashboards that surface contract data to drive business decisions. Enterprises use Ironclad to reduce cycle times, ensure regulatory compliance and gain visibility into contract portfolios.
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