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This position was posted on July 10, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
San Antonio Home Office I
Job Type
Full-time
Category
HR & Recruiting
Date Posted
July 10, 2026
Full Job Description
đź“‹ Description
- • Help members navigate moderately complex, non-injury auto claims from investigation through resolution.
- • Review coverage, determine liability, evaluate damages, negotiate settlements, and coordinate with internal and external partners to move claims forward.
- • Deliver best-in-class service by setting clear expectations, explaining decisions, documenting your work, and providing empathetic support during the claims process.
- • Investigate liability and apply appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims.
- • Negotiate liability for comparative negligence (claimant or adverse carrier).
- • Identify coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.
- • Interact with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements).
- • Resolve claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.
- • Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.
- • Collaborate and set expectations with external and internal business partners to facilitate claims resolution.
- • Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
- • Apply developing knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
- • Apply intermediate knowledge of Auto Physical Damage to adjust claims.
- • Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
- • May be assigned CAT deployment travel with minimal notice during designated CATs.
- • Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
- • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
🎯 Requirements
- • High School Diploma or General Equivalency Diploma.
- • 1 year of customer service experience.
- • Progressive experience handling low complexity auto non injury liability claims.
- • Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
🏖️ Benefits
- • Comprehensive medical, dental and vision plans.
- • 401(k).
- • Pension.
- • Life insurance.
- • Parental benefits.
- • Adoption assistance.
- • Paid time off program with paid holidays plus 16 paid volunteer hours.
- • Various wellness programs.
Skills & Technologies
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About United Services Automobile Association
United Services Automobile Association is a Fortune 500 financial services group headquartered in San Antonio, Texas, founded in 1922 by Army officers to insure each other’s vehicles. Today it provides banking, insurance, investment, and retirement products to current and former members of the U.S. military and their families. The member-owned reciprocal inter-insurance exchange operates under charters in Texas and serves over 13 million members worldwide. The association maintains strict eligibility rules tied to military service and is consistently ranked among the top U.S. insurers and banks for customer satisfaction and financial strength.
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