Job Overview
Location
Remote, USA
Job Type
Full-time
Category
Other
Date Posted
April 22, 2026
Full Job Description
đź“‹ Description
- • The AVP, Subject Matter Expert Practice leads RingCentral’s post-sales technical expertise function across UCaaS, CCaaS, and Agentic AI, ensuring high-credential, high-performance technical delivery that drives customer retention, NPS, and product adoption.
- • Day to day, the role involves owning SME practice strategy and structure, designing engagement models with TSMs, recruiting and assessing technical SMEs through rigorous credentialing, defining competency frameworks, and serving as the executive voice of SMEs in product councils and strategic account engagements.
- • RingCentral is a global leader in agentic voice AI-powered business communications with $2.5B+ in ARR and $250M annual R&D investment, building the future of AI-driven customer experiences through its AIR, AVA, and ACE portfolio.
- • In this role, you will shape the technical credibility of RingCentral’s post-sales expertise, build a career framework for SMEs across global and Manila tiers, influence product roadmap via structured feedback loops, and lead a culture where hands-on expertise is the primary currency — not tenure or title.
Skills & Technologies
About RingCentral, Inc.
RingCentral, Inc. is a publicly traded cloud communications and collaboration platform provider headquartered in Belmont, California. It offers enterprise-grade voice, video, messaging, and contact-center solutions delivered via a unified communications-as-a-service model. The platform integrates with business applications such as Microsoft 365, Google Workspace, Salesforce, and others to streamline workflows. Founded in 1999, the company serves organizations ranging from small businesses to large enterprises across multiple industries, including healthcare, financial services, retail, and government. RingCentral supports global operations with data centers and carrier partnerships, providing reliability and scalability for hybrid work environments.
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