Backend Engineer, Ops

📋 Description

• • Join Ramp's innovative Ops Engineering team and play a pivotal role in shaping the future of internal tooling and infrastructure. As a Backend Engineer, Ops, you will be instrumental in empowering our operations teams with cutting-edge tools and systems designed to enhance efficiency and elevate customer experiences.
• • This role offers a unique opportunity to work directly with operational stakeholders, translating their needs into robust, scalable, and intelligent solutions. You will be at the forefront of leveraging AI to automate workflows, reduce manual effort, and standardize processes across critical platforms like Retool and Zendesk, as well as our internal APIs.
• • You will be responsible for the end-to-end design and development of full-stack internal applications and tools. This includes crafting sophisticated backend services and APIs that form the backbone of our internal operations, ensuring they are highly scalable, reliable, and performant.
• • A key aspect of this role involves building seamless integrations with essential third-party platforms such as Retool, Zendesk, and other operational systems, creating unified and efficient workflows for our teams.
• • You will actively contribute to the integration and application of AI technologies. This includes developing intelligent automation features, enhancing operator productivity through AI-driven insights, and improving decision-making processes within our internal tools.
• • The position requires a collaborative approach, working closely with operations teams to deeply understand their challenges, gather precise requirements, and iteratively develop solutions that address real business problems and drive significant improvements.
• • You will be expected to write clean, maintainable, and well-tested code, adhering strictly to established software engineering best practices to ensure the quality and longevity of our systems.
• • As part of a dynamic engineering culture, you will participate in code reviews, provide mentorship to team members, and actively contribute to the continuous growth and evolution of our engineering practices.
• • A strong sense of ownership is paramount. You will own features from their initial design and conception all the way through deployment, ongoing monitoring, and iterative improvements based on user feedback and performance data.
• • You will be part of an on-call rotation, ensuring the swift and effective resolution of critical issues that impact our internal users and operational continuity.
• • Ramp is fundamentally an engineering-driven company, committed to building one of the best engineering teams globally. The Ops Engineering team embodies this ethos, operating in a highly cross-functional manner. You will collaborate extensively with operations, customer support, and other internal stakeholders to tackle a diverse array of infrastructure and tooling challenges.
• • We value individuals who take immense pride in their work and demonstrate a rapid aptitude for learning, regardless of prior familiarity with our specific technology stack. You will be working alongside a dedicated and talented team of engineers, making a substantial and lasting impact on technical design decisions and the overall engineering culture at Ramp.
• • Our strategic focus on utilizing AI to automate end-to-end workflows is designed to minimize manual toil and establish consistent, standardized patterns across Retool, Zendesk, and our internal API ecosystem. This role is central to achieving that vision.
• • You will contribute to creating data-driven features and analytics that equip operations teams with critical, actionable insights and enhanced visibility into their workflows and performance metrics.
• • The role demands a proactive approach to problem-solving, a keen eye for detail, and the ability to manage multiple priorities effectively in a fast-paced environment.
• • You will be instrumental in scaling our internal tools and infrastructure to support Ramp's rapid growth and evolving business needs.
• • This position offers a significant opportunity for professional development, learning new technologies, and contributing to a product that is revolutionizing financial operations for businesses worldwide.