Bi-Lingual - (Spanish/English) Full Time Remote Customer Service Rep - Emergency Roadside Service
Job Overview
Location
2 Locations
Job Type
Full-time
Category
Customer Success
Date Posted
May 5, 2026
Full Job Description
đź“‹ Description
- • This role is a Bi-Lingual (Spanish/English) Full-Time Remote Customer Service Representative for AAA Auto Club Group, providing emergency roadside assistance to members in distress. The position is critical to delivering timely, compassionate support during stressful situations, directly impacting member safety and satisfaction while upholding AAA’s reputation for reliable service.
- • Day-to-day responsibilities include responding to high-volume emergency roadside service requests in a call center environment, gathering member and vehicle details, determining service needs, communicating with contracted providers to obtain ETAs, entering data into the D2000 system, notifying members of arrival times, following up on service delays, identifying membership sales opportunities, and accurately closing out calls while maintaining detailed records.
- • AAA Auto Club Group is the second-largest AAA club in North America, serving over 14 million members across 14 states and two U.S. territories through AAA, Meemic, and Fremont brands. The company is committed to innovation, technology investment, and an inclusive workforce that values diverse backgrounds and experiences, fostering a culture of mutual support and advocacy.
- • In this role, you will develop strong customer service, communication, and problem-solving skills while gaining experience in a remote call center environment. You’ll learn to navigate multiple systems, de-escalate tense situations, promote products through cross-selling, and contribute to team performance metrics—building a foundation for career growth in customer service, operations, or member relations within a nationally recognized organization.
🎯 Requirements
- • High school diploma or equivalent
- • 6 months of customer service experience
- • Fluency in both Spanish and English (bilingual requirement)
- • Ability to accurately input information using a PC keyboard and navigate automated systems
- • Strong telephone etiquette and interpersonal communication skills
- • Availability to work irregular hours, including evenings, weekends, and holidays
🏖️ Benefits
- • $19.00 per hour base pay with shift premiums for evenings and weekends
- • Performance-based incentives and $250 Perfect Attendance bonus after 90 days
- • Bi-lingual subsidy for verified Spanish and English fluency
- • Comprehensive benefits including 401k match, medical, dental, vision, PTO, paid holidays, and tuition reimbursement
- • Complimentary AAA membership and employee referral bonus
- • Full-time paid training with virtual sessions (Mon–Fri, 10am–6:30pm EST / 9am–5:30pm CST)
Skills & Technologies
About AAA Auto Club Group
AAA Auto Club Group provides a comprehensive suite of services designed to offer peace of mind and convenience to its members. The organization offers essential roadside assistance, including 24/7 support for issues like flat tires and dead batteries. Beyond emergency services, members benefit from a range of insurance products such as auto, home, and life coverage, as well as travel booking options for flights, hotels, and cruises. Furthermore, AAA Auto Club Group extends its offerings to include various banking services like auto loans and savings accounts, exclusive member discounts on entertainment and travel, and initiatives promoting driver safety. Proudly serving members across 16 states and Puerto Rico, the group acts as a trusted resource for daily life and travel needs.
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