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Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)

Haier Group Corporation

Job Overview

Location

Oregon, USA

Job Type

Full-time

Full Job Description

📋 Description

• Be the trusted voice that turns frustrated appliance owners into lifelong GE Appliances fans. As a Bilingual Spanish Inbound Customer Service Agent – Consumer Relations, you will own every escalated case from the first “Hola” or “Hello” to the final “Thank you for fixing this.” Working 100 % remotely from one of nine approved states, you will champion the customer inside a Fortune-500 organization that is growing faster than any other appliance brand in the U.S.
• Master a 10-week, paid, full-time training program (M–F, 8:30 AM–5:00 PM CST) that immerses you in product knowledge, company systems, de-escalation techniques, and the GE Appliances “Zero Distance” culture. Graduate with a dedicated mentor, a complete home-office tech kit, and the confidence to handle anything from a refrigerator that won’t cool to a warranty question en español.
• Own the full lifecycle of complex consumer issues: listen actively, document thoroughly, investigate deeply, negotiate fairly, and follow up relentlessly until the customer says the problem is solved. You will juggle phone, email, SMS, and written correspondence in both English and Spanish while updating multiple Windows-based applications in real time.
• Act as an internal diplomat—coordinating with field technicians, parts teams, logistics, and regional managers—to secure the fastest, most cost-effective resolution. When standard policy doesn’t fit the situation, you will craft creative concessions that protect both the customer relationship and the bottom line.
• Deliver measurable results: maintain quality scores that unlock weekly performance incentives, keep average handle time within target, and close every case only after a confirmed customer-satisfaction review. Your dashboard will be transparent, and your wins will be celebrated publicly in team huddles and company-wide shout-outs.
• Contribute to a culture of continuous improvement by surfacing recurring pain points and suggesting process tweaks. Your frontline insights will directly influence product updates, service bulletins, and training materials used by thousands of technicians and agents.
• Enjoy a Monday–Friday schedule (7:00 AM–6:00 PM CST window) with no weekends, allowing you to protect your personal time while still serving customers coast to coast. After training, shifts are set collaboratively with your supervisor to balance business needs and life demands.
• Grow without limits. GE Appliances promotes from within—many Team Leaders, Trainers, and even Regional Managers began in this very role. Pair tuition reimbursement with internal leadership academies to map a career path that could take you anywhere in the Haier global family.
• Work in an environment that measures success by how well you live the values: Come Together, Find a Better Way, Create Possibilities. Every interaction is a chance to prove that big corporations can still feel human, responsive, and caring.

🎯 Requirements

• High-school diploma or GED and minimum 1 year of call-center experience plus 2 years of escalated customer-service experience
• Professional-level fluency in both English and Spanish (written and spoken) with demonstrated ability to switch languages seamlessly mid-call
• Demonstrated moderate-to-advanced computer literacy: comfortable toggling between multiple Windows applications, CRMs, and knowledge bases while talking to the customer
• Home-office internet specs: Ethernet connection only; Ping ≤50 ms; Download ≥50 Mbps; Upload ≥15 Mbps; no satellite, prepaid, or DSL connections allowed
• Quiet, secure, climate-controlled workspace free from background noise and interruptions during scheduled hours
• Preferred: prior work-from-home experience, conflict-resolution or negotiation certification, and familiarity with appliance or durable-goods support

🏖️ Benefits

• Paid 10-week training at $17.85/hr plus weekly quality incentives; full equipment provided (laptop, headset, webcam, and two monitors)
• Immediate eligibility on day 1 for medical, dental, vision, and prescription coverage plus life insurance and short- & long-term disability
• 401(k) with company match, tuition reimbursement up to $5,250/year, and gym-membership reimbursement
• No weekend shifts—enjoy a true Monday–Friday lifestyle—and generous PTO that starts accruing from your first day
• Up to 50 % discount on GE Appliances products for personal use, plus exclusive employee purchase programs for family and friends

Skills & Technologies

Remote

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Haier Group Corporation

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About Haier Group Corporation

Haier Group Corporation is a multinational home appliances and consumer electronics company headquartered in Qingdao, China. Founded in 1984, it designs, manufactures, and distributes refrigerators, washing machines, air conditioners, televisions, and small appliances under the Haier, Casarte, Leader, GE Appliances, Fisher & Paykel, and Aqua brands. The company operates research, manufacturing, and sales networks across Asia, Europe, North America, and other regions, serving both retail and commercial customers worldwide.

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