Senior Business Travel Consultant - German speaking - Remote

📋 Description

• • Embark on a rewarding career as a Senior Business Travel Consultant at Perk.com Inc., a leading innovator in travel and spend management solutions. This pivotal remote role is dedicated to providing an unparalleled, seven-star service experience to our most esteemed senior leaders, executives, and high-value corporate clientele.
• • At Perk, we understand that executive travel transcends mere transactions; it is a deeply personalized, time-sensitive, and relationship-centric endeavor. You will be the cornerstone of this experience, ensuring every journey is seamless, proactive, and anticipatory, reflecting the premium standards our clients expect.
• • Your primary responsibility will be the end-to-end management of all aspects of executive and VIP corporate travel. This encompasses meticulously planning and booking air travel, accommodations, ground transportation, and catering to unique, bespoke requests that enhance the overall travel experience.
• • You will serve as a trusted advisor, leveraging your expertise to offer expert recommendations. These recommendations will be carefully aligned with individual traveller preferences, strict adherence to company policy, and robust duty of care protocols, ensuring both comfort and compliance.
• • A critical facet of this role involves managing highly complex travel itineraries and last-minute changes with unwavering calm, professionalism, and decisiveness. Your ability to navigate disruptions swiftly and empathetically will be paramount in maintaining client satisfaction and trust.
• • You will operate within a dynamic, fast-paced Executive Care environment, adeptly managing multiple communication channels including phone, chat, and email. This requires a keen ability to balance the delivery of premium, personalized service with the rigorous achievement of operational Key Performance Indicators (KPIs).
• • Success in this role is measured not only by client satisfaction (CSAT) but also by your consistent achievement of productivity and efficiency targets, including metrics such as handle time and Service Level Agreement (SLA) adherence.
• • Building and nurturing long-term, robust relationships with executive travellers is a core objective. This is achieved through the delivery of consistently high-quality, reliable, and personalized service that fosters loyalty and trust.
• • You will be instrumental in maintaining a high-performance, elite service culture by actively collaborating with your peers. Sharing best practices, supporting team initiatives, and contributing to a positive, results-oriented environment are key to collective success.
• • This role demands a proactive approach, anticipating needs before they arise and offering solutions that exceed expectations. Your judgment, accountability, and ownership in every interaction will define the exceptional service standard.
• • You will be empowered to make confident decisions on behalf of discerning clients, demonstrating a deep understanding of their needs and the operational landscape.
• • The ideal candidate possesses a strong foundation in hospitality, premium travel services, or luxury customer service, complemented by a solid understanding of contact centre operations. You are comfortable working at a high tempo, managing intricate details, and consistently delivering excellence.
• • While strong GDS (Global Distribution System) experience is essential, Perk.com Inc. is committed to your professional development and will provide comprehensive cross-platform training for candidates with experience in Amadeus, Sabre, or other leading GDS platforms.
• • This position offers the unique opportunity to shape how millions of business professionals experience travel, contributing directly to Perk's mission of eliminating shadow work and powering real work with real impact.
• • You will be a key player in upholding Perk's values, such as being an owner, delivering a 7-star experience, and working as one team, fostering a culture of curiosity, purpose, and continuous growth.
• • The role requires exceptional communication skills, characterized by a polished, confident, and discreet style, essential for interacting with senior stakeholders.
• • You must possess strong organizational skills and an impeccable attention to detail to manage complex itineraries and client requirements effectively.
• • Demonstrating resilience, adaptability, and confidence in handling ambiguity are crucial attributes for navigating the dynamic nature of executive travel.
• • A commercial awareness and performance-driven mindset are important, ensuring that service excellence is always balanced with business objectives.