Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

📋 Description

• • The Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish) provides inbound and outbound customer support via phone and internet, resolving routine issues and offering additional products or services in the automotive sector.
• • Day-to-day responsibilities include using call flow guides in the customer’s preferred language, troubleshooting basic technical issues, documenting interactions in databases, and delivering expert customer experiences with a focus on empathy and professionalism.
• • Concentrix is a global leader in customer experience solutions, recognized as a 'World’s Best Workplace' and 'Happiest Employees' employer, with a people-first, inclusive culture spanning over 70 countries and a strong commitment to employee growth and belonging.
• • This role offers significant career development opportunities, with approximately 80% of managers promoted from internal talent, supported by free learning and leadership programs, mentorship, and clear pathways for advancement within the organization.