Job Overview
Location
Remote (United States)
Job Type
Full-time
Category
Customer Service
Date Posted
April 17, 2026
Full Job Description
đź“‹ Description
- • As a Licensed Customer Service Agent at Kin Insurance, you will serve as the primary point of contact for policyholders, resolving complex service needs across multiple carriers while delivering fast, empathetic, and high-quality insurance experiences. Your role is critical in shaping how customers perceive and interact with Kin, ensuring policies are accurate, up to date, and supported with care.
- • Day to day, you will manage inbound and outbound communications via phone, email, and other channels; process policy updates, endorsements, cancellations, and billing inquiries across multiple carrier systems; coordinate with third-party partners like mortgage companies; track documentation for compliance; handle escalated concerns with professionalism; and support team members with complex service requests. You will also identify workflow improvements and contribute to updating training materials and procedures.
- • Kin Insurance is a remote-first, mission-driven company founded in 2016 that simplifies and improves homeowners insurance through data, technology, and human support. Recognized as a top employer by Built In Chicago, Forbes, Inc., and Great Places to Work, Kin fosters a culture of ownership, innovation, and empathy, serving customers in 13+ states with a focus on climate-vulnerable and underserved communities.
- • In this role, you will develop deep expertise in multi-carrier insurance operations, strengthen your problem-solving and communication skills, gain experience navigating complex systems like EZLynx and G-Suite, and contribute to process improvements that enhance team efficiency and customer satisfaction. You’ll grow into a trusted owner of your work, with opportunities for internal mobility and professional development.
🎯 Requirements
- • Active Personal Lines or Property & Casualty insurance license
- • 1+ year of experience in a brokerage or insurance agency environment, including call center experience
- • Experience servicing insurance policies, including endorsements, billing inquiries, and cancellations
- • Ability to navigate multiple carrier systems and tools such as EZLynx, G-Suite, Slack, and Zoom
- • Strong verbal and written communication skills, with the ability to de-escalate and support customers in distress
- • High attention to detail and ability to manage multiple tasks, follow-ups, and deadlines simultaneously
- • Strong organizational skills and ability to work independently in a remote environment
- • Bilingual Spanish proficiency (bonus)
🏖️ Benefits
- • Competitive salary and company equity through Restricted Stock Units (RSUs)
- • 401(k) with company match up to 4% of eligible earnings
- • Multiple medical plan options, plus dental and vision coverage
- • Company-funded HSA contributions (based on medical plan selection)
- • Company-paid life insurance and short-term disability
- • 11 days accrued PTO, 7 paid sick days, and 8 paid company holidays
- • Paid Parental Leave: 14 weeks for birthing parents, 8 weeks for non-birthing parents
- • Access to mental health support and confidential counseling resources
- • Professional development budgets for certifications, conferences, and learning
- • Employee referral bonuses
Skills & Technologies
About Kin Insurance, Inc.
Kin Insurance is a direct-to-consumer home insurance technology company that uses data and analytics to offer affordable coverage to homeowners in catastrophe-prone regions. Licensed in multiple states, it provides policies underwritten by partner carriers and its own risk-bearing entity, focusing on wind, hail, hurricane and wildfire exposures. Customers purchase, manage and file claims entirely online or via mobile app, reducing administrative overhead and allowing rapid pricing and binding. Headquartered in Chicago, the company also operates a Florida-domiciled carrier, Kin Interinsurance Network, to retain risk and maintain rate and form control.
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