Billing and Collections Specialist

📋 Description

• • The Billing and Collections Specialist at Kaplan, Inc. plays a critical role in maintaining financial health by ensuring timely invoicing and payment collection from companies, institutions, and students, directly supporting Kaplan’s mission to deliver best-in-class educational experiences.
• • Day-to-day responsibilities include communicating professionally via phone, email, and chat to resolve billing inquiries, managing accounts receivable aging, sending invoices to secure funding, certifying military student eligibility, troubleshooting process issues, and collaborating with internal teams to ensure accurate product and service information.
• • Kaplan is a global leader in education and technology with over 80 years of innovation, operating at the intersection of learning and advancement, committed to fostering collaboration, creativity, and a supportive workplace where employees can thrive.
• • In this role, the individual will develop expertise in student financial services, gain hands-on experience with invoicing and collections software, strengthen analytical and communication skills, and contribute to process improvements that reduce bad debt and enhance operational efficiency across Kaplan’s educational offerings.