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Job Overview
Location
Remote
Job Type
Full-time
Category
Accounting
Date Posted
December 14, 2025
Full Job Description
đź“‹ Description
- • Own the quality frontier of AI-driven revenue-cycle management. You will audit thousands of AI-generated insurance calls and payer-portal extractions each week, scoring accuracy, completeness, and tone to ensure every patient account is handled as expertly as a ten-year billing veteran. When the AI misses a denial code or stumbles through an IVR, you step in—re-train the model, re-run the call, and document the fix so the system never makes the same mistake twice.
- • Serve as the critical link between legacy RCM expertise and next-generation automation. Your day starts at 9 am ET reviewing an overnight batch of AI calls to Aetna, Cigna, and regional Medicaid plans; by noon you’re updating payer-ID mappings and by 3 pm you’re on a Zoom with our product team proposing a new “EOB auto-posting” feature based on patterns you spotted in the morning’s data.
- • Build and maintain the single source of truth for payer intelligence. You will map every quirky insurance name (“Anthem Blue Cross Blue Shield of Upstate New York – PPO Plus”) to the correct 800-number, IVR path, and claim mailing address, then load that data into our knowledge graph so the AI—and the rest of the billing team—always dials the right number and presses the right buttons.
- • Run human-in-the-loop escalations that keep cash flowing. When the AI encounters a complex appeal or a payer portal times out, you pick up the phone, charm the rep, and secure the status update or payment that protects our customer’s revenue. You then tag the conversation in our training set so the AI learns to handle that scenario autonomously next month.
- • Design and track KPIs that define world-class AI performance. You will establish benchmarks such as “≥ 97 % of claim-status calls return an actionable update within 3 minutes” and build dashboards that turn raw call transcripts into red-yellow-green health scores for every payer and every customer.
- • Collaborate cross-functionally to ship new automation products. Your frontline insights directly shape the roadmap: if you notice that 20 % of denials stem from missing prior-auth numbers, you’ll spec a new “prior-auth retrieval agent” and sit with engineers until it’s live in production.
- • Contribute to a globally distributed, rapidly scaling team. As Amperos expands its India-based billing hub, you will help write SOPs, mentor junior associates, and ensure that quality standards remain sky-high across time zones.
- • Thrive in a culture that prizes empathy, ambition, and radical agency. Whether you’re calming a frustrated office manager whose claims have been stuck for 90 days or pitching a bold experiment to cut average handle time by 30 %, you’ll be supported by teammates who celebrate initiative and treat every failure as data.
🎯 Requirements
- • 2+ years of hands-on experience in medical, dental, or DME billing with a focus on AR follow-up, claim status calls, and basic appeals
- • Proven ability to navigate complex IVR phone trees and hold meaningful conversations with payer representatives
- • Detail-oriented documentation habits—every call note, denial reason, and payer mapping you create must be audit-ready
- • Comfort working US business hours (9 am–5 pm ET) from a remote location
- • Curiosity to master advanced denial scenarios and a willingness to iterate in a fast-moving product environment
🏖️ Benefits
- • Competitive base salary plus anniversary bonus tied to personal and company performance
- • Zero-cost, zero-deductible, zero-copay health insurance for you and your family
- • Paid vacation days and sick leave with flexible scheduling across global holidays
- • Monthly meal stipends to keep you fueled during deep-focus work sessions
- • Early-employee equity in a high-growth startup backed by Uncork, Neo, and angels from OpenAI, Stripe, and Twilio
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Amperos Health, Inc.
Amperos Health provides an AI-powered solution named Amanda, designed to automate and accelerate the collections and denials management process for healthcare organizations. Amanda assists Revenue Cycle Management (RCM) leaders and billing teams by autonomously following up on outstanding claims, retrieving insurance portal information, calling payors, and summarizing next steps. This technology aims to address staffing shortages and significantly boost collector productivity, reducing the cost to collect by up to 80% and increasing collections by 4%. The company recently announced a $4.2M seed funding round, underscoring its potential in streamlining complex healthcare billing operations and improving financial outcomes for its clients.
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