Job Overview
Location
Remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
July 9, 2026
Full Job Description
📋 Description
- • Obtain insurance information from patients and counsel alternative ways for financial assistance.
- • Communicate with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.
- • Provide patient scheduling services to include collecting demographics and insurance registration.
- • Review schedule for new patients and make updates when necessary.
- • Call patients with appointment time reminders; obtain insurance information and referral forms.
- • Explain billing process to patients, answer incoming inquiries from patients and third-party payers.
- • Work with others to solve moderately complex problems.
- • Explain billing process to other staff; assist with basic account maintenance activities.
- • Assist patients with insurance questions regarding the billing process.
- • Assist staff with sending out reminder cards and other scheduling duties.
- • Work Relatient patient reminder system results and contacts patients or makes scheduling changes.
- • May make daily edits and temporary changes to provider scheduling templates based on physician input.
🎯 Requirements
- • High school diploma or equivalent high school certification or combination of education and/or experience.
- • Relevant work experience (3 years).
- • Skills in billing systems, customer service, Epic EHR, financial information, insurance, interpersonal communication, medical office support, Microsoft Excel, Microsoft Office, Microsoft Word, organizing, prioritization, scheduling, third-party claims.
🏖️ Benefits
- • Up to 22 days of vacation, 10 recognized holidays, and sick time.
- • Competitive health insurance packages with priority appointments and lower copays/coinsurance.
- • Take advantage of our free Metro transit U-Pass for eligible employees.
- • WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
- • Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
- • 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
- • WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
Skills & Technologies
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About Washington University in St. Louis
Washington University in St. Louis is a private research university founded in 1853. It offers undergraduate, graduate, and professional programs across seven schools, including Arts & Sciences, Engineering, Medicine, Law, and Business. Located in St. Louis, Missouri, the university is classified as an R1 doctoral university with very high research activity. It operates a 169-acre Danforth Campus and a 164-acre Medical Campus, along with the Tyson Research Center. The university is affiliated with Barnes-Jewish Hospital and conducts extensive interdisciplinary research in biomedicine, engineering, social policy, and the arts.
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