Billing Support Specialist

Bullhorn, Inc.

Job Overview

Location

Remote EMEA - United Kingdom

Job Type

Full-time

Full Job Description

📋 Description

• Reporting to the EMEA Billing Manager of the Finance Team, the Billing Support Specialist will be responsible for working closely with the Technical Support, Sales, Professional Services, and Revenue teams to provide updates on customer statuses.
• You will work with several departments to create an incredible customer experience with collection of past due invoices and incoming billing inquiries.
• This role requires you to work cross functionally to solve complex questions and support our customers on a daily basis.
• Billing Support is directly responsible for the collection efforts that drive Bullhorn's revenue targets while delivering an incredible customer experience.
• A typical day will include actively monitoring aging reports for past due customers and sending messaging when necessary, daily collections calls to delinquent customers, answering incoming billing related questions, gathering the required information to help resolve any client inquiries efficiently, extensively researching billing issues that are raised, managing client expectations regarding estimated response time for issue resolution, and collaborating with team members to manage and escalate client inquiries.
• This job might be for you if you have loved every minute of your experience in customer service, thrive on metrics driven goals and results, are interested in joining the finance industry, and have previous collections or call centre type experience.
• What we offer includes Group Critical Illness, Group Income Protection, Group Life Assurance, Pension, Vision, EAP, access to our Discounts and Wellbeing Portal, optional private medical coverage and ride to work scheme, unlimited vacation, quarterly paid volunteer days, and a lucrative employee referral program.

🎯 Requirements

• 2+ years of experience in a customer-facing role, preferably in a collections or call centre environment.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Proficiency in Microsoft Office, particularly Excel.

🏖️ Benefits

• Group Critical Illness, Group Income Protection, Group Life Assurance, Pension, Vision, EAP.
• Access to our Discounts and Wellbeing Portal.
• Optional private medical coverage and ride to work scheme.
• Unlimited vacation.
• Quarterly paid volunteer days.
• Lucrative employee referral program.

Skills & Technologies

Remote

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Bullhorn, Inc.

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About Bullhorn, Inc.

Bullhorn is a cloud-based software company that provides customer relationship management and applicant tracking systems for the global staffing and recruiting industry. The platform automates workflows across the entire recruitment lifecycle, from candidate sourcing and engagement to placement and back-office management. Founded in 1999 and headquartered in Boston, Massachusetts, Bullhorn serves thousands of recruitment agencies worldwide, integrating email, voice, text, and analytics tools to improve recruiter productivity and client service. The company also offers marketplace integrations and AI-driven insights to help agencies scale operations and increase revenue.

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