Job Overview
Location
Work from Home - Philippines
Job Type
Full-time
Category
Product Management
Date Posted
June 23, 2026
Full Job Description
đź“‹ Description
- • Serve customers at Ticketmaster box offices, outlets, and event sites with courtesy, knowledge, and efficiency to meet customer service standards.
- • Process ticket purchases using multiple payment methods including credit cards, cash, EFT, and cheque.
- • Provide accurate information about events on the Ticketmaster network, answering customer questions regarding schedules, seating, pricing, and policies.
- • Work in a roving team capacity, delivering mobile customer service and conducting transactions at venue hot spots.
- • Handle cash transactions accurately and perform daily balancing of takings to ensure financial integrity.
- • Collaborate with the Ticketing Operations Manager or Admin Manager to resolve complex customer issues and maintain high service standards.
- • Stay updated on current and upcoming events within the Ticketmaster network and seek clarification when event details are unclear.
- • Utilize Windows-based computer systems to complete transactions and manage customer data.
- • Maintain high typing accuracy and demonstrate proficiency in using Excel for data entry and reporting tasks.
- • Adapt to a rotational work schedule that includes evenings, weekends, and fluctuating event demands.
- • Demonstrate strong problem-solving skills by extracting relevant information from customers and identifying appropriate solutions.
- • Exhibit excellent verbal and written communication skills, with a focus on active listening and clear interaction.
- • Maintain high attention to detail when processing transactions, verifying information, and handling financial records.
- • Work effectively under pressure in a fast-paced, high-volume environment while maintaining a positive attitude.
- • Contribute to a team-oriented culture by supporting colleagues and upholding Ticketmaster’s core values of reliability, teamwork, integrity, and belonging.
- • Apply general knowledge of arts and entertainment to enhance customer interactions and provide informed recommendations.
- • Leverage familiarity with Cebu’s local area to assist customers with venue-specific inquiries and directions.
- • Respond quickly and positively to changes in event schedules, operational procedures, or customer needs.
- • Maintain a professional demeanor and uphold Ticketmaster’s commitment to delivering exceptional customer experiences.
🎯 Requirements
- • Proven experience in customer service with demonstrated face-to-face people skills
- • Cash handling experience with ability to balance takings accurately
- • Computer literacy with proficiency in Windows-based systems and Excel
- • Flexibility to work evenings, weekends, and on a rotational roster
- • Strong communication skills, both verbal and written
- • Ability to work under pressure and maintain attention to detail
🏖️ Benefits
- • Permanent, full-time employment with 40 hours per week
- • Opportunity to work with a global leader in live entertainment
- • Inclusive workplace culture that encourages authenticity and belonging
- • Professional development opportunities within a growing organization
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Live Nation Entertainment, Inc.
Live Nation Entertainment is a global live-events company formed by the 2010 merger of Live Nation and Ticketmaster. It operates through three segments: Concerts, which promotes live music shows and festivals; Ticketing, which sells tickets via Ticketmaster and other platforms; and Sponsorship & Advertising. The company owns or manages hundreds of venues worldwide and books thousands of artists annually, making it the largest promoter and venue operator in the industry.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Compassion International, Inc.
15 days ago
Paddle.com Market Limited
2 months ago
Airwallex (UK) Limited
2 months ago
Firstup Inc.
3 months ago