Job Overview
Location
Remote - Virginia
Job Type
Full-time
Category
Operations
Date Posted
April 2, 2026
Full Job Description
đź“‹ Description
- • The Branch Coordinator - TELEWORK role at Owens & Minor, Inc. supports the daily operations of multiple branch offices within the ABC-Apria CRS division, focusing on high acuity respiratory and pediatric populations. This remote position plays a vital role in ensuring seamless coordination between patients, referrals, sales teams, and internal departments to facilitate timely delivery of essential medical equipment and services, directly contributing to improved patient outcomes and care accessibility.
- • Day-to-day responsibilities include working with the Sales team, referrals, and patients to gather missing documentation to meet insurance guidelines; answering inbound customer calls to provide introductory information, troubleshoot product or service issues, and escalate concerns when necessary; performing processing duties such as creating intakes, reviewing ACIS screens, confirming delivery appointments, verifying insurance, obtaining equipment authorizations based on payor guidelines, completing tasks in processing tools, monitoring faxes, and conducting data entry and document triage; conducting post-delivery work order confirmation and data entry; initiating outbound calls, faxes, and SMS texts to patients and referrals upon order receipt; handling audit and documentation requests, including assisting with document retrieval for billing purposes; collecting credit card and billing information as needed; assisting with patient scheduling for equipment delivery and pickup; carrying out routine filing and faxing of records; instructing patients on equipment use, completing paperwork, explaining insurance and out-of-pocket expenses, and handling payments; and performing outbound customer satisfaction calls to patients and referrals when appropriate.
- • The role operates within Owens & Minor, Inc., a Fortune 500 healthcare company with over 350 facilities across the U.S. and 22,000 teammates in more than 90 countries, dedicated to providing integrated technologies, products, and services across the full continuum of care. The position is part of Accendra Health (encompassing Apria and Byram Healthcare brands), which focuses on delivering care beyond traditional hospital settings to improve patients’ quality of life at home through home respiratory services and select medical equipment that help patients sleep better, breathe better, heal faster, and thrive longer.
- • In this role, the individual will develop strong organizational, communication, and problem-solving skills while gaining hands-on experience in healthcare operations, insurance verification, medical equipment coordination, and patient service within a large, mission-driven organization. The position offers exposure to cross-functional collaboration with sales, billing, logistics, and clinical teams, providing a foundation for career growth in healthcare administration, operations, or patient coordination roles within the evolving home healthcare landscape.
🎯 Requirements
- • High school diploma or GED is required.
- • At least two years of related experience in an office environment is preferred.
- • Good organizational skills, strong customer relations and problem-solving abilities, strong phone skills, interpersonal and teamwork skills, and the ability to multi-task effectively.
- • Proficiency in Microsoft Office programs and basic printing, faxing, and scanning; ability to communicate effectively via phone using technology software electronically.
- • English language proficiency (reading, writing, verbal) is required; bilingual skills are preferred.
- • Basic math skills are required.
🏖️ Benefits
- • Medical, dental, and vision insurance available on the first working day.
- • 401(k) plan eligibility after one year of service.
- • Employee stock purchase plan.
- • Tuition reimbursement.
- • Paid time off plan.
- • Flexible Spending Accounts.
- • Basic life insurance.
- • Short- and long-term disability coverage.
- • Accident insurance.
- • Teammate Assistance Program.
- • Paid parental leave.
- • Domestic partner benefits.
- • Mental, physical, and financial well-being programs.
Skills & Technologies
About Owens & Minor, Inc.
Owens & Minor, Inc. is a global healthcare logistics company that sources and distributes medical and surgical supplies to healthcare providers, including hospitals, integrated health networks, and group purchasing organizations. Founded in 1882, the company offers supply-chain management solutions, third-party logistics, and proprietary private-label products. Its comprehensive portfolio spans medical devices, pharmaceuticals, personal protective equipment, and consumable medical supplies. Owens & Minor operates a network of distribution centers and customer service centers across North America and Europe, supporting the delivery of critical products to acute and alternate-care settings while optimizing inventory management and reducing supply-chain costs for its customers.
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