Brand Designer

Help Scout, Inc.

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• We're Help Scout, a software company that builds tools for relationship businesses.
• We're looking for a Brand Designer to join our Brand Creative team, responsible for creating high-caliber design across multiple workstreams.
• As a Brand Designer, you'll work closely with our Principal Brand Designer to produce polished, on-brand work across a range of surfaces, from ads to product pages.
• You'll design ads and social graphics that expand Help Scout's brand awareness into new audiences, and contribute to bigger brand builds, like our new editorial content hub and sub-brands.
• You'll partner with Product Marketing to make product content visually compelling across channels.
• You'll balance bite-sized, fast-turnaround assets with steady progress on larger projects, breaking work into manageable chunks.
• Over time, you'll grow into shaping the brand system itself as your craft deepens.

🎯 Requirements

• You're a stellar visual designer honing your craft, with a keen eye for composition, typography, and detail.
• You're curious and consultative, seeing feedback from teammates and cross-functional partners as a gift that's critical to your work's success.
• You bring motion and web design chops alongside strong static fundamentals, and you're fluent in Figma.
• You communicate clearly and lean on async techniques to move multiple projects forward at once.
• You know when to leverage AI and other time-saving approaches, and you're comfortable breaking work into manageable chunks.
• You embrace ambiguity and find ways to create clarity — for yourself and your teammates.

🏖️ Benefits

• Competitive salary and an internal, transparent salary formula based on market data
• Flexible time off – you choose the holidays and vacations that make sense for you
• 12 weeks of fully paid parental leave for all new parents, including adoption and foster care
• A home office stipend to help you get set up and productive
• A co-working stipend up to $300 a month if you choose to work out of your house
• A yearly professional development stipend of $1,800 to help you grow in your craft
• If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents

Skills & Technologies

GitHub

Design

Remote

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Help Scout, Inc.

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About Help Scout, Inc.

Help Scout provides cloud-based customer support software that combines shared inboxes, knowledge base publishing, and live chat into one platform designed for growing businesses. Founded in 2011, the company offers tools for email management, customer self-service, and proactive messaging, emphasizing simplicity and team collaboration. Its products serve SaaS, e-commerce, and online service companies seeking to scale support without compromising a personalized customer experience. Help Scout operates as a fully remote organization serving thousands of customers worldwide while maintaining a focus on transparency and sustainable growth.

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