Business Analyst

Building Engineering Services Association

Job Overview

Location

Remote UK - North

Job Type

Full-time

Full Job Description

📋 Description

• Serve as a Business Analyst within the Change team to translate business needs into clear, actionable requirements and deliverables across the organization.
• Collaborate directly with the Project & Operations Manager, subject matter experts, and cross-functional internal teams to understand operational challenges and define solutions.
• Capture, analyse, and document business requirements using user stories, acceptance criteria, and detailed process documentation.
• Map and document both current-state and future-state workflows to identify inefficiencies and propose improved processes.
• Work closely with external vendors and technology partners to ensure delivered solutions align with defined business requirements and quality standards.
• Contribute to testing activities, user training programs, and change management initiatives to support smooth adoption of new systems and processes.
• Track and report on benefits realization post-implementation to measure the impact of changes on business performance.
• Identify risks, dependencies, and potential impacts of process or system changes, and provide practical recommendations to mitigate them.
• Maintain strong stakeholder relationships across all levels of the organization, ensuring clear communication and alignment throughout project lifecycles.
• Proactively seek opportunities for continuous improvement in systems, workflows, and operational practices.
• Support the implementation of new technologies and platforms by acting as a bridge between technical teams and non-technical users.
• Participate in discovery phases to define scope, objectives, and success criteria for change initiatives.
• Ensure all documentation is accurate, up-to-date, and accessible to relevant teams for ongoing reference and audit purposes.
• Contribute to a culture of collaboration, transparency, and accountability in all aspects of business analysis and change delivery.

🎯 Requirements

• Previous experience in a Business Analyst role with proven ability to gather, analyse, and document requirements clearly
• Confidence in creating user stories, acceptance criteria, and process documentation
• Strong process-mapping skills, including documenting current-state and future-state ways of working
• Excellent stakeholder management and communication skills across teams and levels
• Ability to identify risks, impacts, and dependencies and turn insight into practical recommendations
• Proactive, solution-focused approach with a genuine interest in improving processes and systems

🏖️ Benefits

• 26 days holiday + bank holidays (with option to buy more)
• Company pension scheme
• Life assurance
• Private medical insurance with BUPA
• Enhanced family-friendly benefits
• Perkbox offering discounts, perks, and everyday savings
• Volunteering leave
• Octopus Electric Vehicle scheme
• Access to wellbeing support via WeCare

Skills & Technologies

Remote

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Building Engineering Services Association

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About Building Engineering Services Association

BESA owns and operates the SFg20 standard, the UK’s benchmark for building maintenance compliance. The not-for-profit association provides digital maintenance schedules, training, and technical guidance to help facilities managers, contractors, and building owners meet statutory obligations, optimise asset life, and improve safety and energy efficiency across HVAC, electrical, and mechanical systems.

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