Business Assistant

📋 Description

• • This is a dynamic and execution-focused role for a highly organized Business Assistant to support a growing U.S.-based e-commerce and live selling business. The company leverages multiple online platforms, including TikTok, Amazon, and Whatnot, and is dedicated to fostering a robust Live Seller Community alongside its product distribution operations.
• • The core of this position involves managing the day-to-day operational flow, ensuring seamless execution of various business functions, and identifying opportunities for process enhancement and automation.
• • You will be instrumental in keeping multiple critical business components synchronized, from livestream scheduling and content management to customer communication and operational logistics.
• • A key aspect of the role is to contribute to the efficiency and scalability of the business by streamlining workflows and implementing system improvements.
• • **Livestream Operations:**
• • Schedule and meticulously coordinate weekly livestreams across popular platforms such as TikTok and Whatnot, ensuring timely and consistent broadcasting.
• • Effectively manage the livestream scheduling and team payroll using Homebase, ensuring accurate record-keeping and efficient team management.
• • Provide comprehensive support for the operational logistics of live selling sessions, from pre-stream setup to post-stream wrap-up, ensuring a smooth and professional presentation.
• • **Content & Community Management:**
• • Maintain a structured and engaging content calendar across key social media platforms including X (formerly Twitter), LinkedIn, and Facebook, ensuring a consistent brand presence.
• • Actively support the growth of the owner’s personal brand and contribute to the development and engagement of the Live Seller Community, fostering a vibrant and interactive environment.
• • Assist in managing and actively engaging with members of the Live Selling Academy, providing support and facilitating community interaction.
• • **Customer Communication:**
• • Respond promptly and professionally to customer inquiries received via chat and email across various platforms such as TikTok, Whatnot, and Kajabi, ensuring a high level of customer satisfaction.
• • Uphold a standard of fast, professional responses and cultivate a superior customer experience that encourages repeat business and positive reviews.
• • Monitor common support questions and proactively resolve issues, ensuring customer needs are met efficiently and effectively.
• • **Operational Support:**
• • Coordinate closely with warehouse teams to manage returns and relay crucial operational updates, ensuring smooth inventory flow and accurate record-keeping.
• • Diligently track inventory issues and provide essential support for product operations on Amazon, maintaining product availability and customer satisfaction.
• • Maintain accurate and organized internal records using company software, ensuring data integrity and accessibility for business analysis.
• • Schedule podcast interviews and manage all operational follow-ups, ensuring a professional and efficient process for content creation.
• • **Marketing Support:**
• • Conduct thorough research on potential customers and community members across Facebook and other relevant platforms to identify engagement opportunities.
• • Assist in the development and execution of organic outreach strategies designed to attract new community members and potential buyers, expanding the business's reach.
• • Support the creation and continuous improvement of marketing funnels, guiding prospects seamlessly from initial discovery to final conversion.
• • Identify opportunities to capture leads more effectively and enhance conversion rates through refined messaging and optimized workflows.
• • Monitor the performance of marketing funnels, providing insights and suggesting improvements to boost engagement and retention rates.
• • Research and propose new tools or automation systems that can significantly improve marketing and outreach processes, driving efficiency and effectiveness.
• • **Process Improvement:**
• • Document existing operational workflows and create Standard Operating Procedures (SOPs) for recurring tasks, ensuring consistency and clarity.
• • Proactively identify opportunities to automate repetitive processes, freeing up valuable time and resources for more strategic initiatives.
• • Support the implementation of system improvements that are critical for scaling the business effectively and sustainably.