Business Consultant - Control Room Products Services (UK Public Sector Policing Fire)

NEC Software Solutions

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Join NEC Software Solutions (NECSWs) as a Business Consultant, specializing in Control Room Products and Services for the UK Public Sector, specifically within policing and fire & rescue services. This is a pivotal role within our established Public Safety Application Consultancy Team, where you will leverage your deep understanding of mission-critical systems to drive impactful solutions for emergency services.
• As a key member of our consultancy team, you will be instrumental in delivering high-quality advisory services and implementing NECSWs' cutting-edge Control Room products. Your expertise will directly contribute to enhancing the operational capabilities of UK Police and Fire Services, ensuring they have the most effective tools to respond to critical incidents and serve their communities.
• This role demands a blend of technical acumen and operational insight. You will act as a subject matter expert, not only in the configuration and delivery of NECSWs' Control Room products but also in understanding the unique challenges and stringent compliance obligations faced by emergency service environments. Your ability to translate complex operational needs into practical, technology-driven solutions will be paramount.
• You will engage directly with customers, conducting thorough needs assessments to understand their current operational workflows, identify any existing gaps in their systems or processes, and recommend tailored solutions that precisely align with their strategic objectives and day-to-day requirements. This involves a consultative approach, building strong relationships and trust with key stakeholders within these vital public services.
• The scope of your consultancy will be diverse, encompassing the full lifecycle of product implementation and optimization. This includes advising on best practices, facilitating workshops, developing comprehensive documentation, and providing hands-on support to ensure seamless integration and adoption of our solutions.
• You will be expected to deliver consultancy and support across various formats, adapting your approach to best suit customer needs. This includes on-site engagements, virtual consultations, and the creation of bespoke documentation that clearly outlines system configurations, operational procedures, and training materials.
• A significant aspect of this role involves contributing to the continuous development of our consultancy offerings. You will share your industry insights and practical experiences to help refine our methodologies, enhance our product knowledge base, and identify opportunities for innovation within the public safety technology landscape.
• Collaboration is key. You will work closely with colleagues across product management, project delivery, testing, and support teams. This cross-functional teamwork ensures a cohesive approach to customer engagements, from initial sales support and requirements gathering through to successful project delivery and ongoing customer satisfaction.
• Your responsibilities will extend to ensuring that implemented solutions adhere to the highest standards of reliability, performance, and security, which are non-negotiable in the emergency services sector. You will play a crucial role in ensuring our clients can maintain operational continuity and meet their critical service level agreements.
• This is an opportunity to make a tangible difference. By optimizing control room operations, you will directly contribute to faster response times, improved situational awareness, and ultimately, enhanced public safety across the UK. Your work will have a direct and positive impact on the lives of citizens and the brave men and women who serve them.
• You will be a trusted advisor, guiding customers through complex system implementations and upgrades, ensuring they maximize the value derived from their investment in NECSWs' Control Room solutions.
• The role requires a proactive and analytical mindset, with the ability to troubleshoot issues, anticipate potential challenges, and develop effective mitigation strategies. Your expertise will be vital in ensuring the smooth and efficient operation of mission-critical control room environments.
• You will contribute to pre-sales activities by providing expert input on solution design and customer requirements, helping to shape compelling proposals and demonstrations that showcase the value of NECSWs' offerings.
• This position offers the chance to work with leading-edge technology in a sector that is constantly evolving. You will be at the forefront of innovation in public safety communications and command and control systems.
• Reporting directly to the Consultancy Team Leader, you will be an integral part of a high-performing team, contributing to its success through your individual expertise and collaborative spirit.
• We are looking for individuals who are passionate about public service and possess a strong desire to contribute to the safety and security of the nation. Your commitment to excellence and your ability to thrive in a dynamic environment will be highly valued.
• You will be responsible for understanding the nuances of both policing and fire service operational models, ensuring that the solutions you propose and implement are contextually relevant and highly effective for each specific service.
• This role is remote, offering flexibility while requiring dedication to delivering exceptional service to our clients across the UK.

🎯 Requirements

• Proven experience working within or consulting for UK Police or Fire & Rescue control room environments, demonstrating a deep understanding of their operational pressures, standards, and compliance obligations.
• Subject matter expertise in mission-critical control room products and services, such as Command and Control (C2) systems, Computer-Aided Dispatch (CAD), Integrated Communications, or similar technologies.
• Demonstrated ability to engage with customers, understand complex operational requirements, identify system gaps, and recommend effective solutions.
• Experience in delivering consultancy services in various formats (on-site, virtual, documentation) and a strong track record of successful project delivery.
• Excellent communication, presentation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
• Familiarity with NECSWs Control Room Products and Services is highly desirable, though not essential, as comprehensive training will be provided.

🏖️ Benefits

• Competitive salary and benefits package.
• Opportunity to make a significant positive impact on public safety in the UK.
• Flexible and remote working arrangements.
• Continuous professional development and training opportunities.
• Be part of a supportive and experienced Public Safety Application Consultancy Team.
• Work with cutting-edge technology in a mission-critical sector.

Skills & Technologies

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

NEC Software Solutions

Visit Website

About NEC Software Solutions

NEC Software Solutions designs and delivers specialist software and services for public safety, healthcare, and local government markets. The company provides integrated case management, emergency response, and data analytics platforms that enable police, NHS trusts, and councils to improve operational efficiency and citizen outcomes. Its portfolio includes custody, control room, and electronic patient record systems, deployed on-premise or via secure cloud. With headquarters in the UK and offices across Europe, NEC Software Solutions supports more than 3,000 public sector organizations worldwide.

View Company Profile