Business Director

OMG UK Limited

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• Lead one of the Client Experience teams at Hearts, managing a mix of key client accounts including Tropicana, Naked smoothies, Opella, Co Op Bank, TK Maxx, Homesense, and Yakult.
• Serve as the primary day-to-day point of contact for clients, ensuring exceptional client experience and operational excellence.
• Develop and orchestrate long-term client relationships, owning the client development plan in collaboration with the Client Partner.
• Shape and communicate client experience both internally within the agency and externally within the client community.
• Act as an ambassador for the agency, building and maintaining high-level relationships with clients and representing Hearts & Science in client-facing interactions.
• Provide air cover and active involvement in critical client projects, ensuring seamless execution and strategic alignment.
• Operate effectively across horizontal and vertical levels, collaborating with Client Experience peers and integrating with all other Hearts specialists including media planning, creative, and data teams.
• Deliver best-in-class media planning, creative ideas, and effective campaigns across diverse categories including FMCG, pharmaceuticals, retail, and beverages.
• Challenge conventional thinking and propose innovative solutions to address client business challenges.
• Manage, mentor, and develop a team, fostering growth, retention, and high performance.
• Leverage the diversity of client portfolios to build cross-category expertise and apply insights from one brand to another, avoiding siloed thinking.
• Ensure all client deliverables are aligned with agency values of challenging conventions, collaboration, and positivity.
• Maintain transparency and ethical media practices in all client engagements, adhering to data governance standards.
• Balance strategic client development with tactical account management, ensuring both immediate needs and long-term growth are addressed.
• Work within a hybrid model: three days in the London office, two days remote, with flexible hours around core hours of 10:30–16:30.

🎯 Requirements

• Demonstrable experience as a skilled client operator delivering best-in-class client experience
• Proven track record in media planning, creative campaign development, and effective campaign execution
• Experience managing and developing a team in an agency environment
• Strong knowledge of client business challenges and ability to challenge industry conventions
• Skilled project manager with ability to coordinate responses across multiple agency functions
• Experience working with major brands across diverse categories such as FMCG, retail, or pharmaceuticals

🏖️ Benefits

• Hybrid working model: three days in the office, two days remote
• Flexible working hours with core hours of 10:30–16:30 and ability to start as early as 8:30 or finish as late as 18:30
• Commitment to diversity, equity, and inclusion with a culture that values belonging and representation
• Focus on employee well-being, learning & development, and a supportive, positive agency culture

Skills & Technologies

Remote

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OMG UK Limited

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About OMG UK Limited

OMG UK Limited is a London-headquartered digital marketing and media agency founded in 2000. It provides data-driven advertising, programmatic trading, search, social, creative and technology services to brands and publishers across the United Kingdom. The company operates as part of Omnicom Media Group, leveraging global network resources while offering localized strategy, planning and analytics. Core offerings include audience targeting, media buying, campaign optimization, brand safety and marketing technology integration. Clients span retail, finance, automotive, entertainment and consumer goods sectors. OMG UK Limited is registered in England and Wales, with offices in London, Manchester and Edinburgh.

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