Business Intelligence Analyst 2

Twilio Inc.

Job Overview

Location

Remote - Colombia

Job Type

Full-time

Full Job Description

📋 Description

• Join Twilio, a leader in communications technology, as a Business Intelligence Analyst (L2) and play a pivotal role in shaping the future of customer experience through data-driven insights. This remote position, based in Colombia, offers a unique opportunity to contribute to a global company that empowers hundreds of thousands of businesses and millions of developers worldwide.
• As a key member of the Customer Experience Ops Customer Intelligence team, you will be instrumental in providing actionable insights into strategic operations initiatives. Your expertise in quantitative analysis, technical systems, and leadership in analytics will directly influence decision-making and product strategy.
• You will collaborate closely with Technical Program Managers to integrate data into the core of decision-making and planning processes. This involves defining Objectives and Key Results (OKRs), designing and building insightful reports and dashboards, and partnering cross-functionally to source and process critical product data, thereby increasing confidence in strategic business outcomes.
• Leverage your advanced SQL programming skills and proficiency with data visualization tools to effectively communicate complex product insights and strategic recommendations to stakeholders across all levels of the organization. You will be responsible for standardizing, maintaining, and meticulously documenting metrics, models, datasets, and dashboards, utilizing tools such as Tableau, Confluence, and Acryl.
• Your role will involve sourcing, identifying, and strategically leveraging data and insights to support both time-critical operational decisions and long-term strategic planning. This requires a keen ability to navigate ambiguity and identify the most impactful data points.
• Partner effectively with business leaders to ensure the successful rollout and widespread adoption of new dashboards and key metrics. Your ability to translate data into understandable and actionable information will be crucial for driving business value.
• Work hand-in-hand with product leadership to continuously monitor and enhance product performance. This includes collaborating with business leaders to drive the development of exceptional product offerings and rigorously measuring and analyzing product value and its unique value proposition through robust metrics.
• Engage proactively with data producers and consumers throughout the product development lifecycle. Your involvement will ensure consistent data quality and availability for reporting and analysis, even post-launch, guaranteeing reliable insights for ongoing product evolution.
• Cultivate and own strong stakeholder partnerships by consistently acting as a trusted advisor. Your ability to build rapport, understand stakeholder needs, and deliver reliable data-driven guidance will be paramount to your success and the success of the team.
• This role demands a curious and action-oriented mindset, with a genuine passion for using data to influence decision-making and deliver impactful product insights. You should be comfortable navigating complex problems, discerning the most relevant data, and deriving meaningful recommendations from disparate data sources.
• Contribute to Twilio's remote-first culture, embracing a strong ethos of connection, global inclusion, and diverse experiences. Your work will have a tangible impact on how the world interacts, all while developing new skills and experiences in a truly rewarding environment.
• You will be part of a company that uses Artificial Intelligence (AI) to enhance its hiring process, ensuring efficiency, fairness, and transparency, while maintaining a human touch in every decision.
• This position is ideal for someone who thinks strategically, takes initiative, can work with minimal guidance in ambiguous environments, and is eager to contribute to a fast-paced, innovative company.
• You will be empowered to build positive change in your community through Twilio's support for employee volunteering and donation efforts, reflecting the company's commitment to social impact.

🎯 Requirements

• 3-5 years of professional experience in quantitative analysis, building dashboards and reports, and working with business partners to translate ambiguous data into actionable results that influence product and business decisions in a fast-paced industry.
• Proficient level experience writing, developing, and performing data deep dives using complex queries in SQL and SQL-like relational data languages.
• Minimum 2 years of experience developing and managing dashboards using Tableau.
• Demonstrated ability in building reports, metrics, and dashboards for analytics projects, including data preparation processes like extraction, cleansing, mapping, loading, and operationalizing workflows.
• Ability to think strategically and initiate, refine, and complete projects with minimal guidance in an often ambiguous environment.
• Excellent verbal and written communication skills, with the ability to articulate complex data insights clearly to diverse audiences.

🏖️ Benefits

• Competitive pay and comprehensive benefits package.
• Generous time off policies to support work-life balance.
• Ample parental and wellness leave to support personal well-being.
• Healthcare coverage and a retirement savings program.
• Opportunity to work remotely from Colombia, contributing to a global, inclusive, and diverse team.
• Professional development opportunities and a culture that encourages continuous learning and skill acquisition.

Skills & Technologies

Apache Spark

Remote

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Twilio Inc.

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About Twilio Inc.

Twilio Inc. provides cloud-based communications platforms that enable developers to integrate voice, messaging, video, email, and authentication into applications via APIs. Founded in 2008, the company offers programmable services for SMS, voice calls, WhatsApp, email, and IoT connectivity, serving enterprises, startups, and communication service providers globally. Twilio operates a pay-as-you-go model, allowing customers to scale usage without managing underlying telecom infrastructure. The company is headquartered in San Francisco, California, and trades on the New York Stock Exchange under the symbol TWLO.

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