Business Operations Partner, Transportation Program

OpenAI, Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• Build and maintain strong working relationships across Real Estate & Workplace (REW) teams including Events, Design & Construction, Food, Security, Facilities, and Workplace Operations to align transportation initiatives with broader workplace planning.
• Partner with cross-functional teams throughout OpenAI to identify transportation-related needs, coordinate actionable next steps, and ensure transportation considerations are integrated into office openings, moves, and workplace changes.
• Represent the Transportation team in meetings, planning sessions, and cross-functional initiatives, serving as the primary point of contact for transportation program coordination.
• Gather, synthesize, and clearly summarize employee and stakeholder feedback on transportation programs, routing inquiries to the appropriate owners, resources, or processes with precision and timeliness.
• Track open action items, deadlines, and priorities across multiple stakeholders to ensure consistent follow-through and timely resolution of transportation-related issues.
• Support internal team operations by maintaining trackers, documentation, meeting notes, timelines, and action item lists to enhance organizational clarity and accountability.
• Help design and sustain recurring business rhythms, project milestones, and readiness activities tied to workplace transitions, including office relocations and regional expansions.
• Draft clear, concise internal communications including updates, FAQs, and guidance materials to educate employees and partners on transportation programs, policies, and available tools.
• Improve internal operational processes to increase responsiveness, scalability, and efficiency of the Transportation team as OpenAI grows across global offices.
• Support transportation program execution by traveling at least 1-2 times per quarter to assist with needs in APAC, LATAM, and EMEA regions.
• Ensure transportation planning reflects employee experience goals, safety standards, and reliability requirements across all company locations.
• Act as a trusted operational partner to internal stakeholders, navigating sensitive or complex situations with sound judgment, curiosity, and a solutions-oriented approach.
• Utilize project management tools, spreadsheets, and workflow systems to create structure, visibility, and momentum for transportation initiatives.
• Contribute to a workplace culture that values operational excellence, clear communication, and employee-centric service delivery.

🎯 Requirements

• 4+ years of experience in business operations, workplace operations, program coordination, employee experience, or similar roles.
• Strong written and verbal communication skills with the ability to summarize complex or nuanced topics clearly.
• Highly organized, detail-oriented, and able to manage multiple priorities while following through reliably.
• Experience working in workplace, hospitality, real estate, operations, internal service environments, or cross-functional programs.
• Comfort using project management tools, spreadsheets, and workflow systems to create clarity and momentum.
• Ability to travel at least 1-2 times per quarter to support transportation needs across APAC, LATAM, and EMEA.

🏖️ Benefits

• Hybrid work model with 3 days in the office per week.
• Relocation assistance for new employees.
• Opportunity to support transportation programs across global regions (APAC, LATAM, EMEA).
• Work within OpenAI’s mission-driven culture focused on safe and beneficial AI development.

Skills & Technologies

Hybrid

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OpenAI, Inc.

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About OpenAI, Inc.

OpenAI is a San Francisco-based artificial intelligence research and deployment company founded in 2015. It develops large-scale AI models such as GPT, DALL-E, and Codex, providing cloud APIs and consumer applications like ChatGPT. Originally established as a non-profit, it later created a capped-profit subsidiary to attract capital while maintaining its mission to ensure artificial general intelligence benefits all of humanity.

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