Business Travel Consultant - GDS

Perk.com Inc.

Job Overview

Location

Chicago

Job Type

Full-time

Full Job Description

📋 Description

• As a Business Travel Consultant - GDS at Perk.com Inc., you will play a critical role in delivering exceptional travel support to B2B customers, directly impacting customer satisfaction, retention, and the company’s mission to eliminate shadow work and empower real work through intelligent travel and spend management solutions.
• You will leverage your Amadeus GDS expertise to manage complex business travel itineraries, resolve booking issues, and ensure seamless experiences for corporate travelers across flights, hotels, trains, and car rentals, acting as a trusted advisor and problem-solver in high-stakes travel scenarios.
• Your day-to-day responsibilities include working in Amadeus to support B2B customers with their business travel needs, liaising with suppliers and partners to resolve booking discrepancies, maintaining 7-Star satisfaction standards by exceeding customer expectations, and proactively identifying and addressing potential issues before they impact travelers.
• You will resolve problems by applying established Perk policies and procedures while also demonstrating initiative and creativity when standard solutions fall short, documenting customer feedback to drive service improvements, and supporting team goals related to retention and satisfaction in the North American market.
• Collaboration is key: you will help define and establish best practices alongside teams in sales, operations, and customer care, stay current with Perk’s frequent product innovations, and contribute to a culture of continuous improvement and ownership.
• You will operate in a hybrid environment at Perk’s Chicago headquarters, working three days per week in-office (with five days during onboarding and ramp-up), on rotating shifts between 8:00 AM and 8:00 PM, with fixed 4-week shift patterns for stability and flexible weekend availability as needed.
• Perk is a global leader in travel and spend management, trusted by over 10,000 companies including Wise, On Running, Breitling, and Fabletics, with more than 1,800 employees across 12 offices worldwide, headquartered in London and Boston, and driven by values of ownership, 7-Star experiences, and teamwork.
• The Customer Care team is foundational to Perk’s success, and this role offers the opportunity to grow within a mission-driven organization that values curiosity, purpose, and mindset over mere knowledge, empowering employees to unlock their potential and shape how millions experience work.
• In this role, you will deepen your expertise in GDS systems and business travel operations, develop advanced customer service and problem-solving skills in a fast-paced SaaS environment, and gain exposure to cross-functional collaboration that influences product and service evolution.
• You will achieve measurable impact through improved customer retention and satisfaction, contribute to refining service delivery based on real-world feedback, and position yourself for growth within a company that invests in talent through mentorship from its 7-Star management team and supports long-term career development.

🎯 Requirements

• Proven experience working with Amadeus GDS for flights, hotels, cars, and trains (equivalent GDS experience considered)
• Excellent English communication skills, both spoken and written, with familiarity in North American business culture and customer expectations
• Demonstrated background in the business travel industry with a track record of going above and beyond to deliver exceptional customer service

🏖️ Benefits

• Competitive compensation package including base salary ($50,000–$59,000) and equity ownership in Perk
• Generous time off: 20 vacation days, 12 public holidays, 12–16 weeks paid parental leave, and up to 20 'Work from Anywhere' days annually
• Comprehensive health and wellness benefits: three medical plans with company contributions, dental, vision, Wellhub gym subscription, life and disability coverage, Spring Health therapy and coaching (12x each), and pet insurance discounts
• Long-term and lifestyle perks: 401(k) with company matching, relocation support, four-week paid sabbatical after 5 years, 16 paid volunteer hours per year, and access to unforgettable company events like the annual summer party

Skills & Technologies

Spring

REST

Onsite

$50k-59k

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Perk.com Inc.

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About Perk.com Inc.

Perk.com Inc. operates a cloud-based employee rewards and recognition platform that lets employers allocate points redeemable for merchandise, gift cards and experiences. The SaaS product integrates with HRIS and collaboration tools to automate milestone and peer-to-peer awards, provide analytics on engagement, and manage global tax-compliant fulfillment. Founded in 2010 and headquartered in Austin, Texas, the company serves mid-market to Fortune 500 clients seeking to reduce turnover and reinforce culture through real-time recognition programs.

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