Business Travel Consultant - GDS - Remote

Perk.com Inc.

Job Overview

Location

Miami

Job Type

Full-time

Full Job Description

📋 Description

• As a Business Travel Consultant specializing in GDS systems, you will play a critical role in delivering exceptional service to B2B customers by managing complex travel bookings and resolving issues with empathy and technical precision, directly contributing to customer retention and Perk’s mission of eliminating shadow work in business travel.
• Your day-to-day responsibilities will include working in Amadeus to support B2B customers with flights, hotels, cars, and trains; liaising with suppliers and partners to resolve booking discrepancies; proactively anticipating and solving travel-related issues before they impact the traveler; documenting and sharing customer feedback to improve service delivery; supporting team goals for NAM market retention and satisfaction; collaborating with sales, operations, and customer care to define best practices; and staying current with Perk’s product innovations to provide informed, up-to-date support.
• You will join a global, mission-driven Customer Care team that is foundational to Perk’s success, operating with a culture of ownership, 7-star service standards, and cross-functional collaboration, where your expertise in GDS and business travel will be valued as a key enabler of seamless customer experiences across North America.
• In this role, you will deepen your expertise in Amadeus GDS and enterprise travel management, develop advanced problem-solving and customer advocacy skills, gain exposure to SaaS-driven travel innovation, and have the opportunity to influence service standards and best practices while working alongside a diverse, high-performing team committed to continuous learning and impact.

🎯 Requirements

• Proven experience working with Amadeus GDS for flights, hotels, cars, and trains (equivalent GDS experience accepted)
• Excellent English communication skills, both spoken and written, with familiarity in North American business culture and customer expectations
• Demonstrated background in the business travel industry with a track record of going above and beyond to deliver amazing customer service
• Ability to work independently, prioritize effectively, adapt to change with a positive mindset, and learn quickly in a tech-savvy environment
• Honest, trustworthy, team-oriented mindset with a genuine passion for travel and a focus on team success over individual gain
• Availability to work rotational shifts between 8:00 am and 8:00 pm, including flexible weekend availability, and willingness to attend onsite onboarding in Chicago for the first week

🏖️ Benefits

• Competitive compensation package including base salary ($50,000–$59,000) and stock options
• Generous time off with 20 vacation days and 12 public holidays annually
• Comprehensive health benefits including three medical plans (with HSA eligibility), dental, vision, and Wellhub gym subscription from day one
• Life and disability insurance, 401(k) with company matching, pet insurance discounts, and access to Spring Health for 12x therapy and 12x coaching sessions
• 12–16 weeks of paid parental leave, relocation support for hub moves, and participation in unforgettable Perk events
• Remote work eligibility for residents of Massachusetts, Illinois, Florida, New Jersey, or New Hampshire, with hybrid IRL-first expectations post-onboarding

Skills & Technologies

Spring

REST

Remote

$50k-59k

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Perk.com Inc.

Visit Website

About Perk.com Inc.

Perk.com Inc. operates a cloud-based employee rewards and recognition platform that lets employers allocate points redeemable for merchandise, gift cards and experiences. The SaaS product integrates with HRIS and collaboration tools to automate milestone and peer-to-peer awards, provide analytics on engagement, and manage global tax-compliant fulfillment. Founded in 2010 and headquartered in Austin, Texas, the company serves mid-market to Fortune 500 clients seeking to reduce turnover and reinforce culture through real-time recognition programs.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.