Call Center Representative

📋 Description

• • The Call Center Representative at Stronghouse Inc. plays a vital role in creating an exceptional customer experience and upholding the company’s reputation for service excellence by serving as the first point of contact for customers.
• • Day to day, the person will schedule appointments with qualified prospects for the sales team, follow up on leads to nurture them through the sales process, engage customers professionally, capture details, and prepare the field team for success by converting inbound and outbound calls from online lead forms into scheduled appointments.
• • Stronghouse Inc. is a company focused on service excellence and customer satisfaction, operating with a remote workforce that requires flexibility, including weekend availability, to support its sales and customer engagement operations.
• • In this role, the person can develop strong communication and customer service skills, gain experience in lead qualification and sales support, and build a foundation for career growth in customer-facing or sales operations roles within a performance-driven environment.