Card Operations Team Manager

Perk.com Inc.

Job Overview

Location

Barcelona

Job Type

Full-time

Full Job Description

📋 Description

• Develop and execute the overall fraud risk strategy for the Perk Pay Card Program, ensuring alignment with business goals and regulatory requirements.
• Lead and coordinate all fraud prevention and fraud operations activities for the corporate card program, including monitoring, detection, and response protocols.
• Define, implement, and continuously monitor risk policies and performance metrics to optimize authorization approval rates while maintaining low fraud rates.
• Collaborate closely with product and engineering teams to design, build, and enhance systems and tools that support fraud prevention strategies and automation.
• Provide regular reports and actionable insights to internal stakeholders and external partners on fraud trends, risk exposure, and operational performance.
• Manage and mentor a team of card operations specialists, setting clear targets, ensuring accountability, and fostering a culture of continuous improvement.
• Oversee dispute management and chargeback processes, ensuring timely resolution and compliance with card network rules and regulatory standards.
• Work directly with partner banks and financial regulators to ensure adherence to reporting obligations and compliance frameworks.
• Apply expert knowledge of global card network authorization processes (Visa, Mastercard) and fraud prevention technologies including 3D Secure, Transaction Risk Analysis, Risk Scoring Models, and Rule Engines.
• Balance customer experience with robust fraud controls, ensuring minimal friction for legitimate transactions while effectively mitigating fraudulent activity.
• Leverage AI-enabled tools daily to prioritize risks, analyze patterns, draft reports, and reduce shadow work, focusing on high-impact decision-making and strategic outcomes.
• Maintain fluency in English as the official office language; proficiency in German or other languages is advantageous for cross-regional collaboration.
• Operate within a hybrid work model requiring in-person presence at the Barcelona office three days per week, with flexibility for up to 20 remote work days annually.

🎯 Requirements

• Excellent knowledge of payment authorization processes via global card networks (Visa, Mastercard)
• Proven experience in fraud prevention at a card issuer, card network, or payment processor, preferably with corporate credit cards
• Expertise in fraud prevention systems including 3D Secure, Transaction Risk Analysis, Risk Scoring Models, and Rule Engines
• Experience managing a team to meet operational targets while balancing customer experience and fraud controls
• Experience working with partner banks and regulators to ensure compliance and reporting adherence
• Experience in fraud operations including dispute management and chargebacks

🏖️ Benefits

• Competitive compensation and equity ownership in Perk
• Generous vacation days plus public holidays
• Choice of private healthcare or a gym allowance
• Life Insurance coverage for financial protection of loved ones
• 17 weeks’ paid parental leave during the child’s first year
• Up to 20 "Work from Anywhere" days per year

Skills & Technologies

Spring

REST

Hybrid

Degree Required

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Perk.com Inc.

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About Perk.com Inc.

Perk.com Inc. operates a cloud-based employee rewards and recognition platform that lets employers allocate points redeemable for merchandise, gift cards and experiences. The SaaS product integrates with HRIS and collaboration tools to automate milestone and peer-to-peer awards, provide analytics on engagement, and manage global tax-compliant fulfillment. Founded in 2010 and headquartered in Austin, Texas, the company serves mid-market to Fortune 500 clients seeking to reduce turnover and reinforce culture through real-time recognition programs.

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