Card Operations Team Manager

Perk.com Inc.

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• Lead and coordinate all fraud prevention and fraud operations activities for the Perk Pay corporate card program, ensuring alignment with global card network standards (Visa, Mastercard).
• Develop and implement the overall fraud risk strategy for the Perk Pay Card Program, optimizing authorization approval rates while minimizing fraudulent transactions.
• Define, monitor, and refine risk policies and metrics to balance fraud control with customer experience and operational efficiency.
• Collaborate closely with product and engineering teams to design, implement, and improve systems and tools that support fraud detection, including rule engines, transaction risk analysis, and risk scoring models.
• Ensure compliance with regulatory requirements and partner bank obligations through accurate reporting and adherence to industry standards for corporate card programs.
• Manage dispute resolution and chargeback processes, overseeing end-to-end handling of fraudulent transactions and customer escalations.
• Lead, mentor, and manage a team of card operations specialists, setting clear targets, providing performance feedback, and ensuring timely delivery of operational goals.
• Deliver actionable insights and performance reports to internal stakeholders and external partners to inform strategic decisions and improve fraud prevention outcomes.
• Apply expert knowledge of strong customer authentication methods including 3D Secure, real-time transaction monitoring, and behavioral analytics to enhance security without compromising user experience.
• Maintain deep understanding of corporate credit card payment authorization workflows, fraud typologies, and emerging threats in the B2B payments space.
• Leverage AI-enabled tools daily to prioritize risks, automate routine analyses, synthesize data, and reduce shadow work—focusing human judgment on high-impact decisions.
• Ensure all fraud operations align with Perk’s values of ownership, 7-star experience, and teamwork, fostering a culture of accountability and continuous improvement.
• Work in-person at least three days per week at the London office, as Perk follows an IRL-first approach to enhance connectivity, creativity, and team cohesion.
• Stay current with evolving payment regulations, card network updates, and fraud prevention technologies to maintain a proactive and adaptive risk posture.

🎯 Requirements

• Excellent knowledge of the payment authorization process via global card networks such as Visa or Mastercard
• Previous experience in fraud prevention at a card issuer, card network, or card payment processor
• Expertise in fraud prevention policies and systems for corporate credit/debit cards, including rule engines, risk scoring models, and transaction risk analysis
• Experience managing a team to meet operational targets while balancing fraud controls and customer experience
• Experience in fraud operations including dispute management and chargebacks
• Fluency in English; proficiency in German or other languages is a plus

🏖️ Benefits

• Competitive compensation and equity ownership in Perk
• 25 days of annual leave plus bank holidays
• Private medical cover and voluntary dental insurance from Bupa, with discounted gym memberships via GymFlex
• Qualifying earnings company pension plan with Aviva
• Life Insurance and income protection coverage
• Up to 20 "Work from Anywhere" days per year
• 12–16 weeks’ paid parental leave
• 16 paid hours per year for volunteering at charitable causes
• Access to Spring Health for 12 therapy and 12 coaching sessions for you and your loved ones
• Tax-efficient cycle and electric car schemes through Cycle2Work & Octopus
• Fully paid four-week sabbatical after five years of service
• Relocation support available for candidates moving to one of Perk’s hubs

Skills & Technologies

Spring

REST

Hybrid

Degree Required

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Perk.com Inc.

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About Perk.com Inc.

Perk.com Inc. operates a cloud-based employee rewards and recognition platform that lets employers allocate points redeemable for merchandise, gift cards and experiences. The SaaS product integrates with HRIS and collaboration tools to automate milestone and peer-to-peer awards, provide analytics on engagement, and manage global tax-compliant fulfillment. Founded in 2010 and headquartered in Austin, Texas, the company serves mid-market to Fortune 500 clients seeking to reduce turnover and reinforce culture through real-time recognition programs.

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