Job Overview
Location
Remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
July 10, 2026
Full Job Description
đź“‹ Description
- • Provide direct leadership for a large team of clinical and non-clinical staff members (20-25).
- • Provide daily oversight and mentorship of PCS/CIED Team Coordinator.
- • In conjunction with the PCS/CIED Team Coordinator, ensures allocation/scheduling of staff to provide adequate coverage for each clinic.
- • Participates in management huddles, quality improvement meetings, and cross-functional initiatives to enhance clinical workflows, operational efficiency, and customer satisfaction.
- • Review and approve timecards and time off for each team member.
- • In conjunction with the CIED Auditing Analyst, ensures quality audit feedback is provided to each team member to maintain the highest standards for compliance with CRMS by DocGo standards.
- • Leads end-to-end incident review processes, including tracker updates, root cause investigations, corrective coaching, and stakeholder communication regarding findings and follow-up actions.
- • Conduct regular meetings with the team to discuss progress, workflow, problems, concerns, and updates.
- • Establish a cadence of individual interactions and teambuilding activities to promote a sense of unity and community.
- • Set clear expectations, goals, and objectives for team members.
- • Review key performance indicators (KPIs) and productivity benchmarks with team and individuals to measure the clinical team's performance against established goals and standards.
- • Mentor, coach, and develop new and existing staff to enhance their skills, competencies, and professional growth.
- • Provide regular feedback to team members regarding performance. Performs a written evaluation for each team member annually and as needed.
- • Ensure team members follow standard operating procedures for all operational functions.
- • In conjunction with Manager and Human Resources, implement performance improvement plans and corrective actions as needed to address underperformance or gaps in performance.
- • Facilitate clinic onboarding by attending clinical implementation meetings and working with CIED Care and Implementation Coordinator and assigned PCS/AS to ensure a smooth transition.
- • Contribute to customer success by communicating with clients to ensure the partnership is achieving established clinical goals.
- • Build strong relationships by addressing customer clinical issues and complaints in a timely manner.
- • Attend Customer Success meetings as needed.
- • Assist in interviewing, recruiting, and training team candidates.
- • Adhere to company policies and procedures.
- • Contribute to policy/procedure development and revision.
- • Communicate regularly with the Manager regarding team performance, staffing requirements, clinic feedback, and any areas of concern.
- • Other tasks as assigned.
🎯 Requirements
- • IBHRE Certification preferred.
- • Experience supervising or managing a large team.
- • Scheduling experience.
- • Organization skills.
- • Problem solving skills.
- • Attention to detail.
- • Proficiency in Microsoft Word and Excel MS teams.
- • Excellent verbal and written communication skills.
🏖️ Benefits
- • PTO.
- • Medical, Dental, and Vision coverage with company as well as individual contribution.
- • 401k (individual contribution only).
- • Paid Sick Leave.
Skills & Technologies
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About DocGo Inc.
DocGo Inc. provides mobile medical services and integrated healthcare technology across the United States and the United Kingdom. The company delivers on-site care through certified clinicians, operates ambulance fleets, and offers telehealth solutions. Its cloud-based platform enables real-time scheduling, documentation, and analytics for hospitals, municipalities, and corporate clients. Services include mobile dialysis, psychiatric assessments, occupational health, and disaster response. DocGo partners with health systems, insurers, and government agencies to reduce emergency department utilization, improve patient outcomes, and lower overall healthcare costs by bringing quality care directly to patients' homes, workplaces, or public locations.
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