Care Center Representative - Remote

Modivcare Inc.

Job Overview

Location

Remote, OH

Job Type

Full-time

Full Job Description

📋 Description

• Answer incoming emergency and non-emergency calls, following established protocols to determine priorities and dispatch appropriate responses.
• Provide compassionate customer support using both scripted and non-scripted responses during critical moments for individuals and families nationwide.
• Monitor a high volume of medical alerts and alarms, offering empathetic and timely assistance in potentially stressful situations.
• Accurately record call details, dispatches, and messages into a real-time database while maintaining focus and attention to detail.
• Communicate with empathy, respect, and patience to ensure a positive and supportive experience for all members.
• Verify and update customer information in the system to ensure data accuracy and compliance with record-keeping standards.
• Troubleshoot alarm systems and report technical issues to ensure timely maintenance and system functionality.
• Proactively inquire about members’ needs and recommend preventative healthcare services where appropriate.
• Manage access to highly sensitive personal and medical information while maintaining strict confidentiality at all times.
• Simultaneously talk and type while navigating multiple screens and systems to handle calls and documentation efficiently.
• Successfully complete new hire training and pass all required compliance and regulatory testing.
• Perform additional duties as assigned to support the operational needs of the Care Center.
• Maintain a minimum typing speed of 35 WPM to ensure efficient call handling and data entry.
• Toggle between multiple software platforms and systems with proficiency to manage real-time alerts and customer records.
• Demonstrate strong oral and written communication skills to convey information clearly and professionally.
• Remain calm, composed, and empathetic during high-pressure situations involving medical emergencies.
• Work independently and collaboratively in a remote environment with a self-motivated and proactive attitude.
• Possess proficiency in Microsoft Word, Excel, Outlook, and PowerPoint for daily administrative and documentation tasks.
• Adhere to all company policies regarding data security, confidentiality, and compliance standards.
• Be available to work scheduled shifts including one required weekend day, overtime, and flexible hours as needed.
• Maintain minimum internet speeds of 25Mbps download and 5Mbps upload to ensure reliable remote connectivity.

🎯 Requirements

• High School Diploma or GED required
• 0–1 year of customer service experience, preferably in a contact center or healthcare setting
• Proficient typing skills (minimum 35 WPM)
• Must reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming
• Ability to work weekends, overtime, and flexible hours
• Minimum internet speeds of 25Mbps download and 5Mbps upload

🏖️ Benefits

• Medical, Dental, and Vision insurance
• Employer-paid Basic Life Insurance and AD&D
• 401(k) Retirement Savings Plan with company match
• Paid Time Off and Paid Parental Leave
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental, and more)

Skills & Technologies

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Modivcare Inc.

Visit Website

About Modivcare Inc.

Modivcare Inc. provides non-emergency medical transportation, personal care, remote patient monitoring, and nutritional meal delivery services across the United States. It partners with state Medicaid programs, health plans, and managed care organizations to coordinate access to care for underserved and complex populations. Through technology-enabled logistics and a national network of transportation and care providers, the company aims to reduce healthcare costs and improve outcomes by addressing social determinants of health such as mobility, nutrition, and chronic disease management.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.