Care Expert - France 🇫🇷

📋 Description

• • As a Care Expert at Alan SAS, you will be the trusted guide for members, transforming complex healthcare requests into delightful, human-centered experiences by providing meaningful solutions, swift responses, accurate information, and transparent guidance.
• • Your day-to-day work will involve 80% dedicated to member support across email, chat, and phone (call-back only), and 20% leading innovative Care projects such as designing member empowerment initiatives, improving team structures, or driving process excellence through data insights and end-to-end implementation.
• • Alan is a vertically integrated health partner uniting insurance and smart healthcare delivery, serving over 950K+ members across France, Spain, Belgium, and Canada, with a mission to make prevention the new norm of care and turn health benefits into employers’ most valuable investment.
• • In this role, you will deepen your expertise in the French healthcare system and B2B partner needs, develop leadership and project management skills, receive personalized coaching for growth, and have the opportunity to shape the future of Care at Alan through initiative-driven projects aligned with your passions.