Care Expert - France 🇫🇷

Alan SAS

Job Overview

Location

Anywhere in France

Job Type

Full-time

Full Job Description

📋 Description

• As a Care Expert, your primary mission is to transform member requests into delightful experiences.
• You'll be their trusted guide, providing meaningful solutions that make a real difference, swift, timely responses when they need you most, crystal-clear, accurate information, and transparent and helpful guidance every step of the way.
• You'll dive into the fascinating world of healthcare, mastering both the intricacies of the French healthcare system and the unique needs of our B2B partners who've chosen Alan as their corporate health insurance provider.
• Your role sits at the heart of what makes Alan special – turning complex healthcare questions into simple, human experiences.
• You'll have the chance to drive Process Excellence, identify and implement key improvements, transform data insights into actionable solutions, lead end-to-end implementation, guide and inspire fellow Alaners, build high-performing project teams, and shape the future of Care at Alan.
• Your projects will be shaped by your passions and expertise, making each role truly unique.
• You will thrive at Alan if you have a genuine passion for helping others and find joy in solving member challenges, master French and English at a full working proficiency level (written and spoken), navigate technology with confidence and embrace digital tools, feel at ease connecting with members across all channels, bring natural empathy and a calm presence to every interaction, love taking initiative and turning ideas into action, thrive in collaborative environments where you can both learn and share knowledge.
• For this opportunity, we are aiming to hire within the A1-B1 level range of our salary grid.
• We offer remote work flexibility, but we value in-person collaboration.
• If you're excited about this opportunity but don't check every box, we'd love to hear from you.
• Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.
• We'll be thrilled to receive your application!

🎯 Requirements

• Have a genuine passion for helping others and find joy in solving member challenges
• Master French and English at a full working proficiency level (written and spoken)
• Navigate technology with confidence and embrace digital tools

🏖️ Benefits

• A stimulating environment and perks ensuring you are happy, efficient and spend only high-quality time with co-workers
• A strong culture that guides our approach to work
• Salary equity within the A1-B1 level range of our salary grid

Skills & Technologies

Swift

Remote

Degree Required

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Alan SAS

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About Alan SAS

Alan SAS is a French health insurance company providing digital-first coverage for individuals and businesses. Founded in 2016, it offers fully digital enrollment, claims, and customer support through its mobile and web apps. The company focuses on transparent pricing, preventive care programs, and integrated telehealth services. Alan operates as a licensed insurance carrier regulated by the French Prudential Supervision and Resolution Authority (ACPR).

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